CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA.
The present study addresses the importance of workplace climate and its influence on employee performance within "Joyería GAIA," located in the city of Loja. Recognizing the significance of an optimal work environment for organizational success, this research aims to evaluate how various d...
| Autor: | |
|---|---|
| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2024 |
| País: | Ecuador |
| Institución: | Universidad Nacional de Loja |
| Repositorio: | Repositorio Universidad Nacional de Loja |
| Idioma: | español |
| OAI Identifier: | oai:dspace.unl.edu.ec:123456789/31387 |
| Acceso en línea: | https://dspace.unl.edu.ec/handle/123456789/31387 |
| Access Level: | acceso abierto |
| Palabra clave: | TALENTO HUMANO JOYERIA CLIMA LABORAL LOJA |
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CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA. |
| title |
CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA. |
| spellingShingle |
CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA. Carcelen Calva, Jimmy David TALENTO HUMANO JOYERIA CLIMA LABORAL LOJA |
| title_short |
CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA. |
| title_full |
CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA. |
| title_fullStr |
CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA. |
| title_full_unstemmed |
CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA. |
| title_sort |
CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA. |
| dc.creator.none.fl_str_mv |
Carcelen Calva, Jimmy David |
| author |
Carcelen Calva, Jimmy David |
| author_facet |
Carcelen Calva, Jimmy David |
| author_role |
author |
| dc.contributor.none.fl_str_mv |
Aguilar Chamba, Ángel Dionicio |
| dc.subject.none.fl_str_mv |
TALENTO HUMANO JOYERIA CLIMA LABORAL LOJA |
| topic |
TALENTO HUMANO JOYERIA CLIMA LABORAL LOJA |
| description |
The present study addresses the importance of workplace climate and its influence on employee performance within "Joyería GAIA," located in the city of Loja. Recognizing the significance of an optimal work environment for organizational success, this research aims to evaluate how various dimensions measured as workplace climate variables impact employee performance (productivity) within the company or organization; and, based on this, to obtain outcome indicators that allow for resource management decisions to improve both workplace climate and individual and collective performance. The analysis is based on a quantitative-qualitative approach, for which a comprehensive survey (census) was conducted with all company employees, considering key aspects of organizational climate, such as internal communication, interpersonal relationships, organizational structure, motivation, professional development, and recognition and promotion. Additionally, job performance was assessed through specific indicators such as work quality, responsibility, organizational commitment, and leadership and teamwork. The research results reveal that the majority of employees consider the company's workplace climate to be positive, particularly in terms of internal communication and recognition, which stand out as determining factors for good performance measured as a results variable. However, significant areas for improvement were also identified, especially concerning interpersonal relationships and organizational structure, where some employees expressed dissatisfaction. The organizational structure, in particular, was highlighted as a factor that, due to its rigidity, could be limiting the efficient workflow and the flexibility needed to adapt to environmental changes. Another important finding of the study is the direct and significant relationship between workplace climate and employee performance. Employees who find a positive and supportive work environment tend to show greater commitment, responsibility, and quality in their work. This underscores the importance of investing in a positive workplace climate, not only as a matter of well-being but as a key strategy to improve productivity and service quality. Based on these results, a series of recommendations has been made to strengthen the workplace climate at "Joyería GAIA," including the need to improve internal communication, foster healthier 5 interpersonal relationships, review and make the organizational structure more flexible, and optimize professional training and development programs. It is suggested that the company implement these recommendations progressively, focusing on active employee participation to ensure that the proposed improvements align with the needs and expectations of the staff. In conclusion, this research underscores the importance of workplace climate as a key determinant of performance within the context of "Joyería GAIA." By addressing identified areas for improvement and enhancing existing strengths, the company can not only improve employee performance but also increase its competitiveness in the market. In this way, the findings and recommendations of this study are expected to serve as a foundation for future human talent management strategies within the organization. |
| publishDate |
2024 |
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2024-11-11T20:46:17Z 2024-11-11T20:46:17Z 2024-11-11 |
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info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/masterThesis |
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masterThesis |
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https://dspace.unl.edu.ec/handle/123456789/31387 |
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https://dspace.unl.edu.ec/handle/123456789/31387 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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75 p. application/pdf |
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Universidad Nacional de Loja |
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Universidad Nacional de Loja |
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reponame:Repositorio Universidad Nacional de Loja instname:Universidad Nacional de Loja instacron:UNL |
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Universidad Nacional de Loja |
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UNL |
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UNL |
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Repositorio Universidad Nacional de Loja |
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Repositorio Universidad Nacional de Loja |
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Repositorio Universidad Nacional de Loja - Universidad Nacional de Loja |
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* |
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1873868335752413184 |
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CLIMA LABORAL EN EL DESEMPEÑO DEL PERSONAL DE LA JOYERÍA GAIA EN LA CIUDAD DE LOJA.Carcelen Calva, Jimmy DavidTALENTO HUMANOJOYERIACLIMA LABORALLOJAThe present study addresses the importance of workplace climate and its influence on employee performance within "Joyería GAIA," located in the city of Loja. Recognizing the significance of an optimal work environment for organizational success, this research aims to evaluate how various dimensions measured as workplace climate variables impact employee performance (productivity) within the company or organization; and, based on this, to obtain outcome indicators that allow for resource management decisions to improve both workplace climate and individual and collective performance. The analysis is based on a quantitative-qualitative approach, for which a comprehensive survey (census) was conducted with all company employees, considering key aspects of organizational climate, such as internal communication, interpersonal relationships, organizational structure, motivation, professional development, and recognition and promotion. Additionally, job performance was assessed through specific indicators such as work quality, responsibility, organizational commitment, and leadership and teamwork. The research results reveal that the majority of employees consider the company's workplace climate to be positive, particularly in terms of internal communication and recognition, which stand out as determining factors for good performance measured as a results variable. However, significant areas for improvement were also identified, especially concerning interpersonal relationships and organizational structure, where some employees expressed dissatisfaction. The organizational structure, in particular, was highlighted as a factor that, due to its rigidity, could be limiting the efficient workflow and the flexibility needed to adapt to environmental changes. Another important finding of the study is the direct and significant relationship between workplace climate and employee performance. Employees who find a positive and supportive work environment tend to show greater commitment, responsibility, and quality in their work. This underscores the importance of investing in a positive workplace climate, not only as a matter of well-being but as a key strategy to improve productivity and service quality. Based on these results, a series of recommendations has been made to strengthen the workplace climate at "Joyería GAIA," including the need to improve internal communication, foster healthier 5 interpersonal relationships, review and make the organizational structure more flexible, and optimize professional training and development programs. It is suggested that the company implement these recommendations progressively, focusing on active employee participation to ensure that the proposed improvements align with the needs and expectations of the staff. In conclusion, this research underscores the importance of workplace climate as a key determinant of performance within the context of "Joyería GAIA." By addressing identified areas for improvement and enhancing existing strengths, the company can not only improve employee performance but also increase its competitiveness in the market. In this way, the findings and recommendations of this study are expected to serve as a foundation for future human talent management strategies within the organization.El presente estudio aborda la importancia del clima laboral y su influencia en el desempeño del personal dentro de la “Joyería GAIA”, ubicada en la ciudad de Loja. Reconociendo la relevancia que tiene un entorno de trabajo óptimo para el éxito organizacional, esta investigación se propuso evaluar cómo las distintas dimensiones medidas como variables del clima laboral inciden en el rendimiento (productividad) del personal de la empresa u organización; y, a partir de ello, obtener indicadores de resultados que nos permitan tomar decisiones de gestión del recurso para mejorar tanto el clima laboral como el desempeño individual y colectivo. El análisis se fundamenta en un enfoque cuantitativo-cualitativo, para lo cual se levantó una encuesta tipo barrido (censo) a todo el personal de la empresa, considerando aspectos clave del clima organizacional, tales como la comunicación interna, las relaciones interpersonales, la estructura organizacional, la motivación, la formación profesional, y el reconocimiento y promoción. Adicionalmente, se evaluó el desempeño laboral a través de indicadores específicos como la calidad del trabajo, la responsabilidad, el compromiso organizacional, y el liderazgo y trabajo en equipo. Los resultados de la investigación revelan que la mayoría de los empleados consideran que el clima laboral de la empresa es positivo, particularmente en lo que respecta a la comunicación interna y el reconocimiento, los cuales se destacan como factores determinantes para el buen desempeño medida como variable de resultados. Sin embargo, también se identificaron áreas de mejora significativas, especialmente en lo que concierne a las relaciones interpersonales y la estructura organizacional, donde algunos empleados expresaron insatisfacción. La estructura organizacional, en particular, fue señalada como un factor que, en su rigidez, podría estar limitando el flujo eficiente de trabajo y la flexibilidad necesaria para adaptarse a los cambios del entorno. Otro hallazgo importante del estudio es la relación directa y significativa entre el clima laboral y el desempeño del personal. Los empleados encuentran un ambiente de trabajo positivo y de apoyo, tienden a mostrar un mayor compromiso, responsabilidad, y calidad en su trabajo. Esto resalta la importancia de invertir en un buen clima laboral, no sólo como una cuestión de bienestar, sino como una estrategia clave para mejorar la productividad y la calidad del servicio. A partir de estos resultados, se han formulado una serie de recomendaciones dirigidas a fortalecer el clima laboral en la “Joyería GAIA”, entre ellas, se destacan la necesidad de mejorar 3 la comunicación interna, fomentar relaciones interpersonales más saludables, revisar y flexibilizar la estructura organizacional, y optimizar los programas de formación y desarrollo profesional. Se sugiere que la empresa implemente estas recomendaciones de manera progresiva, con un enfoque en la participación activa del personal, para asegurar que las mejoras propuestas se alineen con las necesidades y expectativas de los empleados. En conclusión, esta investigación subraya la importancia del clima laboral como un determinante clave del desempeño en el contexto de la “Joyería GAIA”. La empresa, al atender las áreas de mejora identificadas y al potenciar las fortalezas ya existentes, no solo podrá mejorar el rendimiento de su personal, sino también su competitividad en el mercado. De esta manera, se espera que los hallazgos y recomendaciones de este estudio sirvan como base para futuras estrategias de gestión del talento humano en la organización.Universidad Nacional de LojaAguilar Chamba, Ángel Dionicio2024-11-11T20:46:17Z2024-11-11T20:46:17Z2024-11-11info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis75 p.application/pdfhttps://dspace.unl.edu.ec/handle/123456789/31387spainfo:eu-repo/semantics/openAccessreponame:Repositorio Universidad Nacional de Lojainstname:Universidad Nacional de Lojainstacron:UNL2025-05-02T15:51:14Zoai:dspace.unl.edu.ec:123456789/31387Institucionalhttps://dspace.unl.edu.ec/Universidad públicahttps://unl.edu.ec/https://dspace.unl.edu.ec/oaiEcuador***opendoar:02025-05-02T15:51:14falseInstitucionalhttps://dspace.unl.edu.ec/Universidad públicahttps://unl.edu.ec/https://dspace.unl.edu.ec/oai*Ecuador***opendoar:02025-05-02T15:51:14Repositorio Universidad Nacional de Loja - Universidad Nacional de Lojafalse |
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15,228081 |