Overview of research on chatbots in Brazil

Chatbots are software that interact with users using natural language. They use different automation techniques in conversations, allowing users to have a more natural interaction and exchange information between man and machine. In the context of Information Science (IS), chatbots are inserted in t...

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Authors: Soares, Jordana Rabelo, Nascimento Silva, Patrícia
Format: article
Status:Published version
Publication Date:2024
Country:Brasil
Institution:Universidade Federal do Rio Grande (FURG)
Repository:Biblos (Rio Grande. Online)
Language:Portuguese
OAI Identifier:oai:ojs.periodicos.furg.br:article/17837
Online Access:https://periodicos.furg.br/biblos/article/view/17837
Access Level:Open access
Keyword:Chatbot
Academic production
Brazil
Produção acadêmica
Brasil
id BR_41f11d35def0e8e37aa81a4d75f8ff82
oai_identifier_str oai:ojs.periodicos.furg.br:article/17837
network_acronym_str BR
network_name_str Brasil
repository_id_str
dc.title.none.fl_str_mv Overview of research on chatbots in Brazil
Panorama da pesquisa sobre chatbots no Brasil
title Overview of research on chatbots in Brazil
spellingShingle Overview of research on chatbots in Brazil
Soares, Jordana Rabelo
Chatbot
Academic production
Brazil
Chatbot
Produção acadêmica
Brasil
title_short Overview of research on chatbots in Brazil
title_full Overview of research on chatbots in Brazil
title_fullStr Overview of research on chatbots in Brazil
title_full_unstemmed Overview of research on chatbots in Brazil
title_sort Overview of research on chatbots in Brazil
dc.creator.none.fl_str_mv Soares, Jordana Rabelo
Nascimento Silva, Patrícia
author Soares, Jordana Rabelo
author_facet Soares, Jordana Rabelo
Nascimento Silva, Patrícia
author_role author
author2 Nascimento Silva, Patrícia
author2_role author
dc.subject.por.fl_str_mv Chatbot
Academic production
Brazil
Chatbot
Produção acadêmica
Brasil
topic Chatbot
Academic production
Brazil
Chatbot
Produção acadêmica
Brasil
description Chatbots are software that interact with users using natural language. They use different automation techniques in conversations, allowing users to have a more natural interaction and exchange information between man and machine. In the context of Information Science (IS), chatbots are inserted in themes that involve information representation, organization, and retrieval. This research aimed to investigate studies on chatbots in the Brazilian context in the academic literature. Methodologically, the study is characterized as exploratory and descriptive research that used a bibliographical search in the Scopus, Web of Science, and BRAPCI databases in the first half of 2024, mapping the studies by year, area, and objective. It was observed that the year with the highest number of publications was 2021. The area with the highest concentration of studies was Computer Science. Regarding the objectives, applications for guidance and customer service, education, and some types of operational automation stand out, with a focus on reducing costs. It is concluded that chatbots are consolidating as fundamental tools in communicating with users, offering personalized service and efficient solutions in automating processes in different sectors of society. However, these tools must align with IS techniques and fundamentals, which justifies this study and identifies gaps for new investigations and applications of chatbots in IS.
publishDate 2024
dc.date.none.fl_str_mv 2024-11-14
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Avaliado por pares
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.furg.br/biblos/article/view/17837
10.14295/biblos.v38i1.17837
url https://periodicos.furg.br/biblos/article/view/17837
identifier_str_mv 10.14295/biblos.v38i1.17837
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.furg.br/biblos/article/view/17837/11349
dc.rights.driver.fl_str_mv Copyright (c) 2024 BIBLOS - Revista do Instituto de Ciências Humanas e da Informação
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2024 BIBLOS - Revista do Instituto de Ciências Humanas e da Informação
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Editora e Gráfica da FURG - EDGRAF
publisher.none.fl_str_mv Editora e Gráfica da FURG - EDGRAF
dc.source.none.fl_str_mv BIBLOS; Vol. 38 No. 1 (2024): Fluxo contínuo; 199-218
BIBLOS - Revista do Instituto de Ciências Humanas e da Informação ; v. 38 n. 1 (2024): Fluxo contínuo; 199-218
2236-7594
0102-4388
reponame:Biblos (Rio Grande. Online)
instname:Universidade Federal do Rio Grande (FURG)
instacron:FURG
instname_str Universidade Federal do Rio Grande (FURG)
instacron_str FURG
institution FURG
reponame_str Biblos (Rio Grande. Online)
collection Biblos (Rio Grande. Online)
repository.name.fl_str_mv Biblos (Rio Grande. Online) - Universidade Federal do Rio Grande (FURG)
repository.mail.fl_str_mv angelicacdm@gmail.com
_version_ 1853677142756294656
spelling Overview of research on chatbots in BrazilPanorama da pesquisa sobre chatbots no BrasilChatbotAcademic productionBrazilChatbotProdução acadêmicaBrasilChatbots are software that interact with users using natural language. They use different automation techniques in conversations, allowing users to have a more natural interaction and exchange information between man and machine. In the context of Information Science (IS), chatbots are inserted in themes that involve information representation, organization, and retrieval. This research aimed to investigate studies on chatbots in the Brazilian context in the academic literature. Methodologically, the study is characterized as exploratory and descriptive research that used a bibliographical search in the Scopus, Web of Science, and BRAPCI databases in the first half of 2024, mapping the studies by year, area, and objective. It was observed that the year with the highest number of publications was 2021. The area with the highest concentration of studies was Computer Science. Regarding the objectives, applications for guidance and customer service, education, and some types of operational automation stand out, with a focus on reducing costs. It is concluded that chatbots are consolidating as fundamental tools in communicating with users, offering personalized service and efficient solutions in automating processes in different sectors of society. However, these tools must align with IS techniques and fundamentals, which justifies this study and identifies gaps for new investigations and applications of chatbots in IS.Chatbots são softwares que interagem com usuários usando linguagem natural. Eles utilizam diferentes técnicas de automatização na conversa, permitindo aos usuários uma interação mais natural, com troca de informações entre homem e máquina. No contexto da Ciência da Informação (CI), os chatbots estão inseridos nas temáticas que envolvem a representação, organização e recuperação de informação. Esta pesquisa teve como objetivo investigar na literatura acadêmica estudos sobre chatbots no contexto brasileiro. Metodologicamente, o estudo caracteriza-se como pesquisa exploratória e descritiva que utilizou uma pesquisa bibliográfica nas bases de dados Scopus, Web of Science e BRAPCI realizada no primeiro semestre de 2024 mapeando os estudos por ano, área e objetivo. Foi observado que o ano com o maior número de publicações foi 2021, a área com a maior concentração de estudos foi a Ciência da Computação e quanto aos objetivos se destacam aplicações para orientações e atendimento ao cliente, educação e alguns tipos automação operacional, com foco na redução de custos. Conclui-se que os chatbots estão se consolidando como ferramentas fundamentais na comunicação com o usuário, oferecendo atendimento personalizado e soluções eficientes na automação de processos em diversos setores da sociedade. Contudo é importante que essas ferramentas estejam em consonância com as técnicas e fundamentos da CI, motivo que justifica este estudo e identifica lacunas para novas investigações e aplicações dos chatbots na CI.Editora e Gráfica da FURG - EDGRAF2024-11-14info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por paresapplication/pdfhttps://periodicos.furg.br/biblos/article/view/1783710.14295/biblos.v38i1.17837BIBLOS; Vol. 38 No. 1 (2024): Fluxo contínuo; 199-218BIBLOS - Revista do Instituto de Ciências Humanas e da Informação ; v. 38 n. 1 (2024): Fluxo contínuo; 199-2182236-75940102-4388reponame:Biblos (Rio Grande. Online)instname:Universidade Federal do Rio Grande (FURG)instacron:FURGporhttps://periodicos.furg.br/biblos/article/view/17837/11349Copyright (c) 2024 BIBLOS - Revista do Instituto de Ciências Humanas e da Informação https://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSoares, Jordana RabeloNascimento Silva, Patrícia2024-11-14T20:50:37Zoai:ojs.periodicos.furg.br:article/17837Revistahttps://www.seer.furg.br/biblosPUBhttps://www.seer.furg.br/biblos/oaiangelicacdm@gmail.com2236-75940102-4388opendoar:2024-11-14T20:50:37Biblos (Rio Grande. Online) - Universidade Federal do Rio Grande (FURG)false
score 15.301629

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