The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class

Understanding the importance of the customer perception during the experience in the fitness centre is fundamental to comprehend behavioural intentions for fitness centre managers. This study attempts to understand how important and necessary is consumer’s assessment of service experience, perceived...

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Detalhes bibliográficos
Autores: Baena Arroyo, Manuel Jesús, Gálvez Ruiz, Pablo, Sánchez Oliver, Antonio Jesús, Bernal García, Ainara
Formato: artículo
Estado:Versión enviada para evaluación y publicación
Fecha de publicación:2016
País:España
Recursos:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/58290
Acesso em linha:http://hdl.handle.net/11441/58290
Access Level:acceso abierto
Palavra-chave:Service experience
Perceived value
Behavioural intentions
Fitness centres
Group fitness class
Virtual fitness class
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spelling The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness classBaena Arroyo, Manuel JesúsGálvez Ruiz, PabloSánchez Oliver, Antonio JesúsBernal García, AinaraService experiencePerceived valueBehavioural intentionsFitness centresGroup fitness classVirtual fitness classUnderstanding the importance of the customer perception during the experience in the fitness centre is fundamental to comprehend behavioural intentions for fitness centre managers. This study attempts to understand how important and necessary is consumer’s assessment of service experience, perceived value, and behavioural intention, and the relationships among theses variables into group fitness class (GFC), and Virtual fitness class (VFC). Data was collected from 1.943 customers. The confirmatory factor analysis indicated an adequate goodness-of-fit-indexes for the model obtained. Structural equation modeling analysis revealed the positive and significant effect of service experience on customers’ perceived value and behavioural intention, but results show that perceived value has poor fit on behavioural intentions. The overall customer’s perception of GFC and VFC can be a focus for fitness centre’s managers aiming to improve fitness service supply related to new technologies in the fitness industry to increase intentions to repurchase.Universitat de les Illes Balears. Servei de PublicacionsEducación Física y Deporte2016info:eu-repo/semantics/articleinfo:eu-repo/semantics/submittedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/11441/58290reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésRevista de Psicología del Deporte, 25 (1)http://www.rpd-online.com/article/view/v25-n3-baena-arroyo-galvez-etal/Baena_Arroyo_Galvezetalinfo:eu-repo/semantics/openAccessoai:idus.us.es:11441/582902026-06-17T12:51:07Z
dc.title.none.fl_str_mv The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class
title The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class
spellingShingle The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class
Baena Arroyo, Manuel Jesús
Service experience
Perceived value
Behavioural intentions
Fitness centres
Group fitness class
Virtual fitness class
title_short The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class
title_full The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class
title_fullStr The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class
title_full_unstemmed The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class
title_sort The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class
dc.creator.none.fl_str_mv Baena Arroyo, Manuel Jesús
Gálvez Ruiz, Pablo
Sánchez Oliver, Antonio Jesús
Bernal García, Ainara
author Baena Arroyo, Manuel Jesús
author_facet Baena Arroyo, Manuel Jesús
Gálvez Ruiz, Pablo
Sánchez Oliver, Antonio Jesús
Bernal García, Ainara
author_role author
author2 Gálvez Ruiz, Pablo
Sánchez Oliver, Antonio Jesús
Bernal García, Ainara
author2_role author
author
author
dc.contributor.none.fl_str_mv Educación Física y Deporte
dc.subject.none.fl_str_mv Service experience
Perceived value
Behavioural intentions
Fitness centres
Group fitness class
Virtual fitness class
topic Service experience
Perceived value
Behavioural intentions
Fitness centres
Group fitness class
Virtual fitness class
description Understanding the importance of the customer perception during the experience in the fitness centre is fundamental to comprehend behavioural intentions for fitness centre managers. This study attempts to understand how important and necessary is consumer’s assessment of service experience, perceived value, and behavioural intention, and the relationships among theses variables into group fitness class (GFC), and Virtual fitness class (VFC). Data was collected from 1.943 customers. The confirmatory factor analysis indicated an adequate goodness-of-fit-indexes for the model obtained. Structural equation modeling analysis revealed the positive and significant effect of service experience on customers’ perceived value and behavioural intention, but results show that perceived value has poor fit on behavioural intentions. The overall customer’s perception of GFC and VFC can be a focus for fitness centre’s managers aiming to improve fitness service supply related to new technologies in the fitness industry to increase intentions to repurchase.
publishDate 2016
dc.date.none.fl_str_mv 2016
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/submittedVersion
format article
status_str submittedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11441/58290
url http://hdl.handle.net/11441/58290
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Revista de Psicología del Deporte, 25 (1)
http://www.rpd-online.com/article/view/v25-n3-baena-arroyo-galvez-etal/Baena_Arroyo_Galvezetal
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universitat de les Illes Balears. Servei de Publicacions
publisher.none.fl_str_mv Universitat de les Illes Balears. Servei de Publicacions
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,301629

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