LEMMEX: an agile approach to service design consultancies

This article deals with the application of an agile approach to projects in service designused in consultancies of the LEMME -UFSC group in partnership with Sebrae/SC. The methodological procedure used for the case study (LEMMEX) adapts an adaptation of the flowchart of Teixeira, Henrique, Braglia &...

ver descrição completa

Detalhes bibliográficos
Autores: Viola, Helouíse Hellen de Godoi, Braglia, Israel de Alcântara
Tipo de documento: artigo
Estado:Versão publicada
Data de publicação:2021
País:Brasil
Recursos:Universidade do Estado de Santa Catarina (UDESC)
Repositório:ModaPalavra e-periódico
Idioma:português
OAI Identifier:oai::article/18516
Acesso em linha:https://www.revistas.udesc.br/index.php/modapalavra/article/view/18516
Access Level:Acceso aberto
Palavra-chave:service design
metodologias ágeis
experiência do usuário
design centrado no usuário
agile methodologies
user experience
user-centered design
metodologías ágiles
diseño centrado en el usuario
Descrição
Resumo:This article deals with the application of an agile approach to projects in service designused in consultancies of the LEMME -UFSC group in partnership with Sebrae/SC. The methodological procedure used for the case study (LEMMEX) adapts an adaptation of the flowchart of Teixeira, Henrique, Braglia & Gonçalves (2018); developed from the approaches of Garret (2010) and Teixeira, Benedet and Hoppe (2015). The standardized method of optimization in the analysis time, greater depth in the relevant items for the proposed solution and more security for decision making.