LEMMEX: an agile approach to service design consultancies

This article deals with the application of an agile approach to projects in service designused in consultancies of the LEMME -UFSC group in partnership with Sebrae/SC. The methodological procedure used for the case study (LEMMEX) adapts an adaptation of the flowchart of Teixeira, Henrique, Braglia &...

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Bibliographic Details
Authors: Viola, Helouíse Hellen de Godoi, Braglia, Israel de Alcântara
Format: article
Status:Published version
Publication Date:2021
Country:Brasil
Institution:Universidade do Estado de Santa Catarina (UDESC)
Repository:ModaPalavra e-periódico
Language:Portuguese
OAI Identifier:oai::article/18516
Online Access:https://www.revistas.udesc.br/index.php/modapalavra/article/view/18516
Access Level:Open access
Keyword:service design
metodologias ágeis
experiência do usuário
design centrado no usuário
agile methodologies
user experience
user-centered design
metodologías ágiles
diseño centrado en el usuario
Description
Summary:This article deals with the application of an agile approach to projects in service designused in consultancies of the LEMME -UFSC group in partnership with Sebrae/SC. The methodological procedure used for the case study (LEMMEX) adapts an adaptation of the flowchart of Teixeira, Henrique, Braglia & Gonçalves (2018); developed from the approaches of Garret (2010) and Teixeira, Benedet and Hoppe (2015). The standardized method of optimization in the analysis time, greater depth in the relevant items for the proposed solution and more security for decision making.