Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case

This study analyzes the Electronic Word Of Mouth (eWOM) in the tourism sector through TripAdvisor and Booking.com. The aim is to check whether the criticism about the lack of veracity of TripAdvisor reviews are grounded by comparing the rankings of the five Spanish cities hotels with Booking.com. Th...

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Detalhes bibliográficos
Autores: Balagué, Cristina, Martín Fuentes, Eva, Gómez Adillón, Ma. Jesús
Tipo de documento: artigo
Estado:Versão publicada
Data de publicação:2016
País:España
Recursos:Universitat de Lleida (UdL)
Repositório:Repositori Obert UdL
OAI Identifier:oai:repositori.udl.cat:10459.1/65397
Acesso em linha:http://hdl.handle.net/10459.1/65397
Access Level:Acceso aberto
Palavra-chave:Electronic Word of Mouth
TripAdvisor
Booking.com
Ranking
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spelling Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com caseBalagué, CristinaMartín Fuentes, EvaGómez Adillón, Ma. JesúsElectronic Word of MouthTripAdvisorBooking.comRankingThis study analyzes the Electronic Word Of Mouth (eWOM) in the tourism sector through TripAdvisor and Booking.com. The aim is to check whether the criticism about the lack of veracity of TripAdvisor reviews are grounded by comparing the rankings of the five Spanish cities hotels with Booking.com. The results show that there is a correlation between the two rankings, indicating that falsification and manipulation of TripAdvisor reviews is not characteristic, as well as the higher category hotel the better position in the ranking and, the quantity of reviews affects the position in the ranking.Universidad de Murcia2016info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://hdl.handle.net/10459.1/65397reponame:Repositori Obert UdL instname:Universitat de Lleida (UdL)InglésReproducció del document publicat a https://revistas.um.es/turismo/article/view/271351/199921Cuadernos de Turismo, 2016, núm. 38, p. 513-516cc-by-nc-nd (c) Balagué et al., 2016, 2016info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc-nd/3.0/es/oai:repositori.udl.cat:10459.1/653972026-06-24T12:42:17Z
dc.title.none.fl_str_mv Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case
title Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case
spellingShingle Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case
Balagué, Cristina
Electronic Word of Mouth
TripAdvisor
Booking.com
Ranking
title_short Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case
title_full Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case
title_fullStr Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case
title_full_unstemmed Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case
title_sort Reliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case
dc.creator.none.fl_str_mv Balagué, Cristina
Martín Fuentes, Eva
Gómez Adillón, Ma. Jesús
author Balagué, Cristina
author_facet Balagué, Cristina
Martín Fuentes, Eva
Gómez Adillón, Ma. Jesús
author_role author
author2 Martín Fuentes, Eva
Gómez Adillón, Ma. Jesús
author2_role author
author
dc.subject.none.fl_str_mv Electronic Word of Mouth
TripAdvisor
Booking.com
Ranking
topic Electronic Word of Mouth
TripAdvisor
Booking.com
Ranking
description This study analyzes the Electronic Word Of Mouth (eWOM) in the tourism sector through TripAdvisor and Booking.com. The aim is to check whether the criticism about the lack of veracity of TripAdvisor reviews are grounded by comparing the rankings of the five Spanish cities hotels with Booking.com. The results show that there is a correlation between the two rankings, indicating that falsification and manipulation of TripAdvisor reviews is not characteristic, as well as the higher category hotel the better position in the ranking and, the quantity of reviews affects the position in the ranking.
publishDate 2016
dc.date.none.fl_str_mv 2016
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/10459.1/65397
url http://hdl.handle.net/10459.1/65397
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Reproducció del document publicat a https://revistas.um.es/turismo/article/view/271351/199921
Cuadernos de Turismo, 2016, núm. 38, p. 513-516
dc.rights.none.fl_str_mv cc-by-nc-nd (c) Balagué et al., 2016, 2016
info:eu-repo/semantics/openAccess
http://creativecommons.org/licenses/by-nc-nd/3.0/es/
rights_invalid_str_mv cc-by-nc-nd (c) Balagué et al., 2016, 2016
http://creativecommons.org/licenses/by-nc-nd/3.0/es/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidad de Murcia
publisher.none.fl_str_mv Universidad de Murcia
dc.source.none.fl_str_mv reponame:Repositori Obert UdL
instname:Universitat de Lleida (UdL)
instname_str Universitat de Lleida (UdL)
reponame_str Repositori Obert UdL
collection Repositori Obert UdL
repository.name.fl_str_mv
repository.mail.fl_str_mv
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