No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping

This article examines the struggle of room attendants in Spain for dignity in hotel housekeeping. We focus on Las Kellys’ collective action to counter stigma as well as dignify the work of room attendants. To do so, we conducted qualitative, digital ethnography, comprising 40 semi-structured intervi...

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Detalhes bibliográficos
Autores: Alcalde González, Verna, Gálvez Mozo, Ana, Valenzuela Bustos, Alan
Tipo de documento: artigo
Data de publicação:2021
País:España
Recursos:Universidad Complutense de Madrid (UCM)
Repositório:Docta Complutense
Idioma:inglês
OAI Identifier:oai:docta.ucm.es:20.500.14352/132822
Acesso em linha:https://hdl.handle.net/20.500.14352/132822
Access Level:Acceso aberto
Palavra-chave:316
Hotel housekeeping
Room attendants
Dirty work
Subversion tactics
Collective action
Dignity at work
Sociología
Movimientos sociales
63 Sociología
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repository_id_str
spelling No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeepingAlcalde González, VernaGálvez Mozo, AnaValenzuela Bustos, Alan316Hotel housekeepingRoom attendantsDirty workSubversion tacticsCollective actionDignity at workSociologíaMovimientos sociales63 SociologíaThis article examines the struggle of room attendants in Spain for dignity in hotel housekeeping. We focus on Las Kellys’ collective action to counter stigma as well as dignify the work of room attendants. To do so, we conducted qualitative, digital ethnography, comprising 40 semi-structured interviews, online observation and documentary analysis, and we based our analysis on the political notion of ‘subversion tactics’ and a multi-level conceptualisation of dignity in tourism employment. Our analysis reveals that Las Kellys deploys three subversion tactics that impinge on three different but interrelated levels: room attendant as a skilled and rewarding job (occupational level), housekeeping as the heart of the value chain (organisational level), and Las Kellys as a socio-political agent (socio-political level)ElsevierUniversidad Complutense de Madrid20212021-11-0120212021-11-01journal articlehttp://purl.org/coar/resource_type/c_6501AMhttp://purl.org/coar/version/c_ab4af688f83e57aainfo:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/20.500.14352/132822reponame:Docta Complutenseinstname:Universidad Complutense de Madrid (UCM)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:docta.ucm.es:20.500.14352/1328222026-06-02T12:44:21Z
dc.title.none.fl_str_mv No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping
title No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping
spellingShingle No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping
Alcalde González, Verna
316
Hotel housekeeping
Room attendants
Dirty work
Subversion tactics
Collective action
Dignity at work
Sociología
Movimientos sociales
63 Sociología
title_short No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping
title_full No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping
title_fullStr No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping
title_full_unstemmed No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping
title_sort No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping
dc.creator.none.fl_str_mv Alcalde González, Verna
Gálvez Mozo, Ana
Valenzuela Bustos, Alan
author Alcalde González, Verna
author_facet Alcalde González, Verna
Gálvez Mozo, Ana
Valenzuela Bustos, Alan
author_role author
author2 Gálvez Mozo, Ana
Valenzuela Bustos, Alan
author2_role author
author
dc.contributor.none.fl_str_mv Universidad Complutense de Madrid
dc.subject.none.fl_str_mv 316
Hotel housekeeping
Room attendants
Dirty work
Subversion tactics
Collective action
Dignity at work
Sociología
Movimientos sociales
63 Sociología
topic 316
Hotel housekeeping
Room attendants
Dirty work
Subversion tactics
Collective action
Dignity at work
Sociología
Movimientos sociales
63 Sociología
description This article examines the struggle of room attendants in Spain for dignity in hotel housekeeping. We focus on Las Kellys’ collective action to counter stigma as well as dignify the work of room attendants. To do so, we conducted qualitative, digital ethnography, comprising 40 semi-structured interviews, online observation and documentary analysis, and we based our analysis on the political notion of ‘subversion tactics’ and a multi-level conceptualisation of dignity in tourism employment. Our analysis reveals that Las Kellys deploys three subversion tactics that impinge on three different but interrelated levels: room attendant as a skilled and rewarding job (occupational level), housekeeping as the heart of the value chain (organisational level), and Las Kellys as a socio-political agent (socio-political level)
publishDate 2021
dc.date.none.fl_str_mv 2021
2021-11-01
2021
2021-11-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
AM
http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/20.500.14352/132822
url https://hdl.handle.net/20.500.14352/132822
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:Docta Complutense
instname:Universidad Complutense de Madrid (UCM)
instname_str Universidad Complutense de Madrid (UCM)
reponame_str Docta Complutense
collection Docta Complutense
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.812455

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