Análisis de satisfacción del paciente quirúrgico en oftalmología.
Objectives: To understand the perception and assessment of patient satisfaction with surgical pathology operated eyes. Identify weaknesses and develop strategies for organizational improvement from the results. Material and Methods: Descriptive, retrospective and transversal. Questionnaire conducted...
| Autores: | , , , , , |
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| Tipo de recurso: | artículo |
| Fecha de publicación: | 2011 |
| País: | España |
| Institución: | Universidad de Murcia |
| Repositorio: | DIGITUM. Depósito Digital Institucional de la Universidad de Murcia |
| OAI Identifier: | oai:digitum.um.es:10201/24535 |
| Acceso en línea: | http://hdl.handle.net/10201/24535 |
| Access Level: | acceso abierto |
| Palabra clave: | Asistencia enfermera Evaluación Nursing services Evaluation CDU::6 - Ciencias aplicadas::61 - Medicina::614 - Higiene y salud pública. Contaminación. Prevención de accidentes. Enfermería |
| Sumario: | Objectives: To understand the perception and assessment of patient satisfaction with surgical pathology operated eyes. Identify weaknesses and develop strategies for organizational improvement from the results. Material and Methods: Descriptive, retrospective and transversal. Questionnaire conducted with 18 questions. Results: Patients who answered the questionnaire had a mean age of 70.76 ± 8.9 years. There were 59.37% of men compared with 31.26% of women with a mean wait of 2.2 months until surgery. 64.52% of respondents did not know the name of the nurse. Conclusions: The need to implement strategies aimed at improving communication with patients, families and nurses. |
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