Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership

[EN] This study sheds light on how the organizational structure (vertically integrated vs. franchising) of 287 stores in a Spanish grocery retail chain affects store-level performance, estimated through two indicators frequently employed in this industry, namely, labor productivity and service quali...

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Detalhes bibliográficos
Autores: Sánchez Gómez, Roberto, Vázquez Suárez, Luis
Tipo de documento: artigo
Estado:Versão publicada
Data de publicação:2024
País:España
Recursos:Universidad de Salamanca (USAL)
Repositório:GREDOS. Repositorio Institucional de la Universidad de Salamanca
OAI Identifier:oai:gredos.usal.es:10366/156796
Acesso em linha:http://hdl.handle.net/10366/156796
Access Level:Acceso aberto
Palavra-chave:Franchising
Grocery retail industry
Labor productivity
Narcissistic leadership
Performance
Service quality
5311.10 Dirección de Ventas
5311 Organización y Dirección de Empresas
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repository_id_str
spelling Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadershipSánchez Gómez, RobertoVázquez Suárez, LuisFranchisingGrocery retail industryLabor productivityNarcissistic leadershipPerformanceService quality5311.10 Dirección de Ventas5311 Organización y Dirección de Empresas[EN] This study sheds light on how the organizational structure (vertically integrated vs. franchising) of 287 stores in a Spanish grocery retail chain affects store-level performance, estimated through two indicators frequently employed in this industry, namely, labor productivity and service quality ratings. We also appraise the moder- ating role played by the narcissistic leadership of franchisees and the managers of company-owned outlets to determine its influence on the relationship between organizational structure and store performance. We address these research issues through multisource, longitudinal data of both a subjective and objective nature. Franchised stores post higher labor productivity than vertically integrated ones, and this impact is stronger in those run by highly narcissistic people than in those managed by people low in narcissism. Franchised outlets also record lower ratings in service quality than vertically integrated ones, and this negative impact is also stronger in stores run by people higher in narcissistic leadership. The results are robust across our numerous specifications.Elsevier Ltd.202420242024info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://hdl.handle.net/10366/156796reponame:GREDOS. Repositorio Institucional de la Universidad de Salamancainstname:Universidad de Salamanca (USAL)InglésAttribution-NonCommercial-NoDerivatives 4.0 Internacionalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:gredos.usal.es:10366/1567962026-06-07T06:28:51Z
dc.title.none.fl_str_mv Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership
title Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership
spellingShingle Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership
Sánchez Gómez, Roberto
Franchising
Grocery retail industry
Labor productivity
Narcissistic leadership
Performance
Service quality
5311.10 Dirección de Ventas
5311 Organización y Dirección de Empresas
title_short Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership
title_full Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership
title_fullStr Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership
title_full_unstemmed Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership
title_sort Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership
dc.creator.none.fl_str_mv Sánchez Gómez, Roberto
Vázquez Suárez, Luis
author Sánchez Gómez, Roberto
author_facet Sánchez Gómez, Roberto
Vázquez Suárez, Luis
author_role author
author2 Vázquez Suárez, Luis
author2_role author
dc.subject.none.fl_str_mv Franchising
Grocery retail industry
Labor productivity
Narcissistic leadership
Performance
Service quality
5311.10 Dirección de Ventas
5311 Organización y Dirección de Empresas
topic Franchising
Grocery retail industry
Labor productivity
Narcissistic leadership
Performance
Service quality
5311.10 Dirección de Ventas
5311 Organización y Dirección de Empresas
description [EN] This study sheds light on how the organizational structure (vertically integrated vs. franchising) of 287 stores in a Spanish grocery retail chain affects store-level performance, estimated through two indicators frequently employed in this industry, namely, labor productivity and service quality ratings. We also appraise the moder- ating role played by the narcissistic leadership of franchisees and the managers of company-owned outlets to determine its influence on the relationship between organizational structure and store performance. We address these research issues through multisource, longitudinal data of both a subjective and objective nature. Franchised stores post higher labor productivity than vertically integrated ones, and this impact is stronger in those run by highly narcissistic people than in those managed by people low in narcissism. Franchised outlets also record lower ratings in service quality than vertically integrated ones, and this negative impact is also stronger in stores run by people higher in narcissistic leadership. The results are robust across our numerous specifications.
publishDate 2024
dc.date.none.fl_str_mv 2024
2024
2024
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/10366/156796
url http://hdl.handle.net/10366/156796
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.rights.none.fl_str_mv Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Elsevier Ltd.
publisher.none.fl_str_mv Elsevier Ltd.
dc.source.none.fl_str_mv reponame:GREDOS. Repositorio Institucional de la Universidad de Salamanca
instname:Universidad de Salamanca (USAL)
instname_str Universidad de Salamanca (USAL)
reponame_str GREDOS. Repositorio Institucional de la Universidad de Salamanca
collection GREDOS. Repositorio Institucional de la Universidad de Salamanca
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,228081

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