El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
At present, the fitness industry is on a growth path. One of the most prominent services in fitness centres is trainer-guided group fitnessactivities, which have evolved into virtual fitness activities with the inclusion of technology. This research analyses perceived value and customersatisfaction...
| Autores: | , , , , |
|---|---|
| Tipo de recurso: | artículo |
| Estado: | Versión enviada para evaluación y publicación |
| Fecha de publicación: | 2016 |
| País: | España |
| Institución: | Universidad de Sevilla (US) |
| Repositorio: | idUS. Depósito de Investigación de la Universidad de Sevilla |
| OAI Identifier: | oai:idus.us.es:11441/58284 |
| Acceso en línea: | http://hdl.handle.net/11441/58284 |
| Access Level: | acceso abierto |
| Palabra clave: | Perceived Value Satisfaction Fitness Centre Customer |
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El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitnessBaena Arroyo, Manuel JesúsGarcía Fernández, JerónimoBernal García, AinaraLara Bocanegra, AlejandroGálvez Ruiz, PabloPerceived ValueSatisfactionFitness CentreCustomerAt present, the fitness industry is on a growth path. One of the most prominent services in fitness centres is trainer-guided group fitnessactivities, which have evolved into virtual fitness activities with the inclusion of technology. This research analyses perceived value and customersatisfaction in both activities, exploring the differences between them and the relationship between the two variables. The sample consisted of 572subjects belonging to a private fitness centre (319 women and 253 men), between 15 and 63 years old. The results show significant differences betweenperceived value and satisfaction in the two sports services, with sports requiring a trainer getting more positive values. Furthermore, customer satisfactionshows a dependence on perceived value, with a stronger link being obtained in the case of virtual fitness activities. These results and an in-depth analysison the inclusion, or not, of these sport services are thought-provoking for managers of these facilitiesUniversitat de les Illes Balears. Servei de PublicacionsEducación Física y Deporte2016info:eu-repo/semantics/articleinfo:eu-repo/semantics/submittedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/11441/58284reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)EspañolRevista de Psicología del Deporte, 25 (2), 219-227.http://www.rpd-online.com/article/view/v25-n2-baena-arroyo-garcia-etal/Baena_Arroyo_Garciaetalinfo:eu-repo/semantics/openAccessoai:idus.us.es:11441/582842026-06-17T12:51:07Z |
| dc.title.none.fl_str_mv |
El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness |
| title |
El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness |
| spellingShingle |
El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness Baena Arroyo, Manuel Jesús Perceived Value Satisfaction Fitness Centre Customer |
| title_short |
El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness |
| title_full |
El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness |
| title_fullStr |
El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness |
| title_full_unstemmed |
El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness |
| title_sort |
El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness |
| dc.creator.none.fl_str_mv |
Baena Arroyo, Manuel Jesús García Fernández, Jerónimo Bernal García, Ainara Lara Bocanegra, Alejandro Gálvez Ruiz, Pablo |
| author |
Baena Arroyo, Manuel Jesús |
| author_facet |
Baena Arroyo, Manuel Jesús García Fernández, Jerónimo Bernal García, Ainara Lara Bocanegra, Alejandro Gálvez Ruiz, Pablo |
| author_role |
author |
| author2 |
García Fernández, Jerónimo Bernal García, Ainara Lara Bocanegra, Alejandro Gálvez Ruiz, Pablo |
| author2_role |
author author author author |
| dc.contributor.none.fl_str_mv |
Educación Física y Deporte |
| dc.subject.none.fl_str_mv |
Perceived Value Satisfaction Fitness Centre Customer |
| topic |
Perceived Value Satisfaction Fitness Centre Customer |
| description |
At present, the fitness industry is on a growth path. One of the most prominent services in fitness centres is trainer-guided group fitnessactivities, which have evolved into virtual fitness activities with the inclusion of technology. This research analyses perceived value and customersatisfaction in both activities, exploring the differences between them and the relationship between the two variables. The sample consisted of 572subjects belonging to a private fitness centre (319 women and 253 men), between 15 and 63 years old. The results show significant differences betweenperceived value and satisfaction in the two sports services, with sports requiring a trainer getting more positive values. Furthermore, customer satisfactionshows a dependence on perceived value, with a stronger link being obtained in the case of virtual fitness activities. These results and an in-depth analysison the inclusion, or not, of these sport services are thought-provoking for managers of these facilities |
| publishDate |
2016 |
| dc.date.none.fl_str_mv |
2016 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/submittedVersion |
| format |
article |
| status_str |
submittedVersion |
| dc.identifier.none.fl_str_mv |
http://hdl.handle.net/11441/58284 |
| url |
http://hdl.handle.net/11441/58284 |
| dc.language.none.fl_str_mv |
Español |
| language_invalid_str_mv |
Español |
| dc.relation.none.fl_str_mv |
Revista de Psicología del Deporte, 25 (2), 219-227. http://www.rpd-online.com/article/view/v25-n2-baena-arroyo-garcia-etal/Baena_Arroyo_Garciaetal |
| dc.rights.none.fl_str_mv |
info:eu-repo/semantics/openAccess |
| eu_rights_str_mv |
openAccess |
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application/pdf application/pdf |
| dc.publisher.none.fl_str_mv |
Universitat de les Illes Balears. Servei de Publicacions |
| publisher.none.fl_str_mv |
Universitat de les Illes Balears. Servei de Publicacions |
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reponame:idUS. Depósito de Investigación de la Universidad de Sevilla instname:Universidad de Sevilla (US) |
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Universidad de Sevilla (US) |
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idUS. Depósito de Investigación de la Universidad de Sevilla |
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idUS. Depósito de Investigación de la Universidad de Sevilla |
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15,301603 |