El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness

At present, the fitness industry is on a growth path. One of the most prominent services in fitness centres is trainer-guided group fitnessactivities, which have evolved into virtual fitness activities with the inclusion of technology. This research analyses perceived value and customersatisfaction...

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Detalles Bibliográficos
Autores: Baena Arroyo, Manuel Jesús, García Fernández, Jerónimo, Bernal García, Ainara, Lara Bocanegra, Alejandro, Gálvez Ruiz, Pablo
Tipo de recurso: artículo
Estado:Versión enviada para evaluación y publicación
Fecha de publicación:2016
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/58284
Acceso en línea:http://hdl.handle.net/11441/58284
Access Level:acceso abierto
Palabra clave:Perceived Value
Satisfaction
Fitness Centre
Customer
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spelling El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitnessBaena Arroyo, Manuel JesúsGarcía Fernández, JerónimoBernal García, AinaraLara Bocanegra, AlejandroGálvez Ruiz, PabloPerceived ValueSatisfactionFitness CentreCustomerAt present, the fitness industry is on a growth path. One of the most prominent services in fitness centres is trainer-guided group fitnessactivities, which have evolved into virtual fitness activities with the inclusion of technology. This research analyses perceived value and customersatisfaction in both activities, exploring the differences between them and the relationship between the two variables. The sample consisted of 572subjects belonging to a private fitness centre (319 women and 253 men), between 15 and 63 years old. The results show significant differences betweenperceived value and satisfaction in the two sports services, with sports requiring a trainer getting more positive values. Furthermore, customer satisfactionshows a dependence on perceived value, with a stronger link being obtained in the case of virtual fitness activities. These results and an in-depth analysison the inclusion, or not, of these sport services are thought-provoking for managers of these facilitiesUniversitat de les Illes Balears. Servei de PublicacionsEducación Física y Deporte2016info:eu-repo/semantics/articleinfo:eu-repo/semantics/submittedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/11441/58284reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)EspañolRevista de Psicología del Deporte, 25 (2), 219-227.http://www.rpd-online.com/article/view/v25-n2-baena-arroyo-garcia-etal/Baena_Arroyo_Garciaetalinfo:eu-repo/semantics/openAccessoai:idus.us.es:11441/582842026-06-17T12:51:07Z
dc.title.none.fl_str_mv El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
title El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
spellingShingle El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
Baena Arroyo, Manuel Jesús
Perceived Value
Satisfaction
Fitness Centre
Customer
title_short El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
title_full El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
title_fullStr El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
title_full_unstemmed El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
title_sort El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
dc.creator.none.fl_str_mv Baena Arroyo, Manuel Jesús
García Fernández, Jerónimo
Bernal García, Ainara
Lara Bocanegra, Alejandro
Gálvez Ruiz, Pablo
author Baena Arroyo, Manuel Jesús
author_facet Baena Arroyo, Manuel Jesús
García Fernández, Jerónimo
Bernal García, Ainara
Lara Bocanegra, Alejandro
Gálvez Ruiz, Pablo
author_role author
author2 García Fernández, Jerónimo
Bernal García, Ainara
Lara Bocanegra, Alejandro
Gálvez Ruiz, Pablo
author2_role author
author
author
author
dc.contributor.none.fl_str_mv Educación Física y Deporte
dc.subject.none.fl_str_mv Perceived Value
Satisfaction
Fitness Centre
Customer
topic Perceived Value
Satisfaction
Fitness Centre
Customer
description At present, the fitness industry is on a growth path. One of the most prominent services in fitness centres is trainer-guided group fitnessactivities, which have evolved into virtual fitness activities with the inclusion of technology. This research analyses perceived value and customersatisfaction in both activities, exploring the differences between them and the relationship between the two variables. The sample consisted of 572subjects belonging to a private fitness centre (319 women and 253 men), between 15 and 63 years old. The results show significant differences betweenperceived value and satisfaction in the two sports services, with sports requiring a trainer getting more positive values. Furthermore, customer satisfactionshows a dependence on perceived value, with a stronger link being obtained in the case of virtual fitness activities. These results and an in-depth analysison the inclusion, or not, of these sport services are thought-provoking for managers of these facilities
publishDate 2016
dc.date.none.fl_str_mv 2016
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/submittedVersion
format article
status_str submittedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11441/58284
url http://hdl.handle.net/11441/58284
dc.language.none.fl_str_mv Español
language_invalid_str_mv Español
dc.relation.none.fl_str_mv Revista de Psicología del Deporte, 25 (2), 219-227.
http://www.rpd-online.com/article/view/v25-n2-baena-arroyo-garcia-etal/Baena_Arroyo_Garciaetal
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universitat de les Illes Balears. Servei de Publicacions
publisher.none.fl_str_mv Universitat de les Illes Balears. Servei de Publicacions
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,301603