Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports

While research has shown that customer-to-customer (C2C) value co-creation leads to positive outcomes for people with disabilities, these studies have not addressed how collective C2C can improve value outcomes for families with children with autism spectrum (FwAS) in airports. Our focus is on acces...

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Bibliographic Details
Author: Cerdan-Chiscano, Monica
Format: article
Status:Published version
Publication Date:2024
Country:España
Institution:Universitat Oberta de Catalunya (UOC)
Repository:O2, repositorio institucional de la UOC
OAI Identifier:oai:openaccess.uoc.edu:10609/153517
Online Access:https://hdl.handle.net/10609/153517
http://doi.org/10.54055/ejtr.v38i.3245
Access Level:Open access
Keyword:accessible tourism
airport management
families with children with autism spectrum
customer-to- customer (C2C) co-creation practices
value co-creation
social practices
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repository_id_str
spelling Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airportsCerdan-Chiscano, Monicaaccessible tourismairport managementfamilies with children with autism spectrumcustomer-to- customer (C2C) co-creation practicesvalue co-creationsocial practicesWhile research has shown that customer-to-customer (C2C) value co-creation leads to positive outcomes for people with disabilities, these studies have not addressed how collective C2C can improve value outcomes for families with children with autism spectrum (FwAS) in airports. Our focus is on accessible family tourism and travel in a European airport context, using a value co-creation approach to explore this gap in the literature. To achieve this goal, a collaboration was established with Josep Tarradellas Barcelona-El Prat Airport and Vueling Airlines to enable 25 FwAS to visit the airport in 2016. The study extends social situation analysis and uses a multi-method approach combining qualitative techniques such as ethnography and post-visit interviews. Collective C2C social practices were identified in which families, as a unit of study, engage with airport sites. These include standard practices (observing the practices of others), enhancing practices (sharing airport experiences and knowledge with others) and atypical social practices, such as deviating social practices. Our findings will enable airport and airline managers to create more inclusive experiences based on the actual needs of FwAS, thus bringing them closer to truly accessible tourism.Varna University of Management.202520252024info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://hdl.handle.net/10609/153517http://doi.org/10.54055/ejtr.v38i.3245reponame:O2, repositorio institucional de la UOCinstname:Universitat Oberta de Catalunya (UOC)InglésEuropean Journal of Tourism Research, 2024, 38Attribution 4.0 Internationalhttps://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:openaccess.uoc.edu:10609/1535172026-05-28T12:42:01Z
dc.title.none.fl_str_mv Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports
title Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports
spellingShingle Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports
Cerdan-Chiscano, Monica
accessible tourism
airport management
families with children with autism spectrum
customer-to- customer (C2C) co-creation practices
value co-creation
social practices
title_short Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports
title_full Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports
title_fullStr Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports
title_full_unstemmed Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports
title_sort Collective customer-to-customer co-creation practices: Families with children with autism spectrum and airports
dc.creator.none.fl_str_mv Cerdan-Chiscano, Monica
author Cerdan-Chiscano, Monica
author_facet Cerdan-Chiscano, Monica
author_role author
dc.subject.none.fl_str_mv accessible tourism
airport management
families with children with autism spectrum
customer-to- customer (C2C) co-creation practices
value co-creation
social practices
topic accessible tourism
airport management
families with children with autism spectrum
customer-to- customer (C2C) co-creation practices
value co-creation
social practices
description While research has shown that customer-to-customer (C2C) value co-creation leads to positive outcomes for people with disabilities, these studies have not addressed how collective C2C can improve value outcomes for families with children with autism spectrum (FwAS) in airports. Our focus is on accessible family tourism and travel in a European airport context, using a value co-creation approach to explore this gap in the literature. To achieve this goal, a collaboration was established with Josep Tarradellas Barcelona-El Prat Airport and Vueling Airlines to enable 25 FwAS to visit the airport in 2016. The study extends social situation analysis and uses a multi-method approach combining qualitative techniques such as ethnography and post-visit interviews. Collective C2C social practices were identified in which families, as a unit of study, engage with airport sites. These include standard practices (observing the practices of others), enhancing practices (sharing airport experiences and knowledge with others) and atypical social practices, such as deviating social practices. Our findings will enable airport and airline managers to create more inclusive experiences based on the actual needs of FwAS, thus bringing them closer to truly accessible tourism.
publishDate 2024
dc.date.none.fl_str_mv 2024
2025
2025
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/10609/153517
http://doi.org/10.54055/ejtr.v38i.3245
url https://hdl.handle.net/10609/153517
http://doi.org/10.54055/ejtr.v38i.3245
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv European Journal of Tourism Research, 2024, 38
dc.rights.none.fl_str_mv Attribution 4.0 International
https://creativecommons.org/licenses/by/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Attribution 4.0 International
https://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Varna University of Management.
publisher.none.fl_str_mv Varna University of Management.
dc.source.none.fl_str_mv reponame:O2, repositorio institucional de la UOC
instname:Universitat Oberta de Catalunya (UOC)
instname_str Universitat Oberta de Catalunya (UOC)
reponame_str O2, repositorio institucional de la UOC
collection O2, repositorio institucional de la UOC
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869409971600359424
score 15,812429

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