“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendants
The Spanish room attendants’ movement, known as ‘Las Kellys’, has directly challenged hotel owners, unions and local governments. Its actions and results have generated a growing interest in the academic literature on labour and organizations, because it presents as a social phenomenon which seems t...
| Autores: | , , , |
|---|---|
| Formato: | artículo |
| Estado: | Versión aceptada para publicación |
| Fecha de publicación: | 2023 |
| País: | España |
| Recursos: | Universitat Oberta de Catalunya (UOC) |
| Repositorio: | O2, repositorio institucional de la UOC |
| OAI Identifier: | oai:openaccess.uoc.edu:10609/151052 |
| Acesso em linha: | http://hdl.handle.net/10609/151052 https://doi.org/10.1080/13683500.2023.2198119 |
| Access Level: | acceso embargado |
| Palavra-chave: | collective agency room attendants labour identity hotel work |
| id |
ES_614934f7af14cd5b1da52fe4cbc868a2 |
|---|---|
| oai_identifier_str |
oai:openaccess.uoc.edu:10609/151052 |
| network_acronym_str |
ES |
| network_name_str |
España |
| repository_id_str |
|
| spelling |
“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendantsValenzuela-Bustos, AlanGálvez Mozo, AnaAlcalde González, VernaTirado, Franciscocollective agencyroom attendantslabour identityhotel workThe Spanish room attendants’ movement, known as ‘Las Kellys’, has directly challenged hotel owners, unions and local governments. Its actions and results have generated a growing interest in the academic literature on labour and organizations, because it presents as a social phenomenon which seems to sidestep the usual key actions of similar movements. As this case is still very new, there are not yet any systematic academic studies explaining how the Kellys construct their identity as a group and coordinate their actions. Here we present the notion of collective agency as a tool for analysing and understanding these processes. Based on an empirical study conducted in the last three years, we argue that the Kellys constitute a movement which should be understood as a collective agency woven from relationships of solidarity and resistance, which can be summed up in two slogans: ‘We are the women who clean’ and ‘We are the structural base of the hotel’. Both slogans permit the emergence of a profile which gives a specific identity to the work of room attendants in Spain and makes them unique and sui generis among social movements.Informa UK Limited202420242023info:eu-repo/semantics/articleinfo:eu-repo/semantics/acceptedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/10609/151052https://doi.org/10.1080/13683500.2023.2198119reponame:O2, repositorio institucional de la UOCinstname:Universitat Oberta de Catalunya (UOC)InglésCurrent Issues in Tourism, 2023, 27(7)https://doi.org/10.1080/13683500.2023.2198119info:eu-repo/grantAgreement/ANID/2018/72190225CC BY-NC-NDhttps://creativecommons.org/licenses/by-nc-nd/4.0/deed.eninfo:eu-repo/semantics/embargoedAccessoai:openaccess.uoc.edu:10609/1510522026-05-28T12:42:01Z |
| dc.title.none.fl_str_mv |
“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendants |
| title |
“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendants |
| spellingShingle |
“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendants Valenzuela-Bustos, Alan collective agency room attendants labour identity hotel work |
| title_short |
“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendants |
| title_full |
“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendants |
| title_fullStr |
“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendants |
| title_full_unstemmed |
“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendants |
| title_sort |
“We are the women who clean and the structural base of the hotel”: Las Kellys, the collective agency and identity of Spain’s room attendants |
| dc.creator.none.fl_str_mv |
Valenzuela-Bustos, Alan Gálvez Mozo, Ana Alcalde González, Verna Tirado, Francisco |
| author |
Valenzuela-Bustos, Alan |
| author_facet |
Valenzuela-Bustos, Alan Gálvez Mozo, Ana Alcalde González, Verna Tirado, Francisco |
| author_role |
author |
| author2 |
Gálvez Mozo, Ana Alcalde González, Verna Tirado, Francisco |
| author2_role |
author author author |
| dc.subject.none.fl_str_mv |
collective agency room attendants labour identity hotel work |
| topic |
collective agency room attendants labour identity hotel work |
| description |
The Spanish room attendants’ movement, known as ‘Las Kellys’, has directly challenged hotel owners, unions and local governments. Its actions and results have generated a growing interest in the academic literature on labour and organizations, because it presents as a social phenomenon which seems to sidestep the usual key actions of similar movements. As this case is still very new, there are not yet any systematic academic studies explaining how the Kellys construct their identity as a group and coordinate their actions. Here we present the notion of collective agency as a tool for analysing and understanding these processes. Based on an empirical study conducted in the last three years, we argue that the Kellys constitute a movement which should be understood as a collective agency woven from relationships of solidarity and resistance, which can be summed up in two slogans: ‘We are the women who clean’ and ‘We are the structural base of the hotel’. Both slogans permit the emergence of a profile which gives a specific identity to the work of room attendants in Spain and makes them unique and sui generis among social movements. |
| publishDate |
2023 |
| dc.date.none.fl_str_mv |
2023 2024 2024 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/acceptedVersion |
| format |
article |
| status_str |
acceptedVersion |
| dc.identifier.none.fl_str_mv |
http://hdl.handle.net/10609/151052 https://doi.org/10.1080/13683500.2023.2198119 |
| url |
http://hdl.handle.net/10609/151052 https://doi.org/10.1080/13683500.2023.2198119 |
| dc.language.none.fl_str_mv |
Inglés |
| language_invalid_str_mv |
Inglés |
| dc.relation.none.fl_str_mv |
Current Issues in Tourism, 2023, 27(7) https://doi.org/10.1080/13683500.2023.2198119 info:eu-repo/grantAgreement/ANID/2018/72190225 |
| dc.rights.none.fl_str_mv |
CC BY-NC-ND https://creativecommons.org/licenses/by-nc-nd/4.0/deed.en info:eu-repo/semantics/embargoedAccess |
| rights_invalid_str_mv |
CC BY-NC-ND https://creativecommons.org/licenses/by-nc-nd/4.0/deed.en |
| eu_rights_str_mv |
embargoedAccess |
| dc.format.none.fl_str_mv |
application/pdf application/pdf |
| dc.publisher.none.fl_str_mv |
Informa UK Limited |
| publisher.none.fl_str_mv |
Informa UK Limited |
| dc.source.none.fl_str_mv |
reponame:O2, repositorio institucional de la UOC instname:Universitat Oberta de Catalunya (UOC) |
| instname_str |
Universitat Oberta de Catalunya (UOC) |
| reponame_str |
O2, repositorio institucional de la UOC |
| collection |
O2, repositorio institucional de la UOC |
| repository.name.fl_str_mv |
|
| repository.mail.fl_str_mv |
|
| _version_ |
1869409393558159360 |
| score |
15.812455 |