A model of air transport passenger incidents and rights
This paper describes a representation of the legal framework in the air transport passenger's rights domain and the foremost incidents that trigger the top of consumer complaints ranking in the EU. It comprises the development of a small network of three ontologies, formalisation of scenarios,...
| Autores: | , , |
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| Tipo de documento: | capítulo de livro |
| Data de publicação: | 2014 |
| País: | España |
| Recursos: | Universitat Autònoma de Barcelona |
| Repositório: | Dipòsit Digital de Documents de la UAB |
| Idioma: | inglês |
| OAI Identifier: | oai:ddd.uab.cat:158639 |
| Acesso em linha: | https://ddd.uab.cat/record/158639 https://dx.doi.org/urn:doi:10.3233/978-1-61499-468-8-55 |
| Access Level: | Acceso aberto |
| Palavra-chave: | Ontology Air transport passenger rights Incidents Dispute resolution |
| Resumo: | This paper describes a representation of the legal framework in the air transport passenger's rights domain and the foremost incidents that trigger the top of consumer complaints ranking in the EU. It comprises the development of a small network of three ontologies, formalisation of scenarios, specification of properties and identification of relations. The approach is illustrated by means of a case study based in the context of a real life cancelled flight incident. This is part of an intended support-system that aims to provide both consumers and companies with relevant legal information to enhance the decision-making process. |
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