Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis

People with disabilities (PwD) are a COVID-19 vulnerable group, and globally they are experiencing even higher rates of social exclusion than before the pandemic. Value co-creation is a process whereby firms and their customers work together to develop service offerings and provides a tool for servi...

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Detalles Bibliográficos
Autores: Cerdan-Chiscano, Monica, Darcy, Simon
Tipo de recurso: artículo
Estado:Versión aceptada para publicación
Fecha de publicación:2023
País:España
Institución:Universitat Oberta de Catalunya (UOC)
Repositorio:O2, repositorio institucional de la UOC
OAI Identifier:oai:openaccess.uoc.edu:10609/150258
Acceso en línea:http://hdl.handle.net/10609/150258
http://doi.org/10.1080/02508281.2023.2207152
Access Level:acceso embargado
Palabra clave:accessible tourism
value co-creation
critical discourse analysis
museums
people with disability
COVID-19
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spelling Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysisCerdan-Chiscano, MonicaDarcy, Simonaccessible tourismvalue co-creationcritical discourse analysismuseumspeople with disabilityCOVID-19People with disabilities (PwD) are a COVID-19 vulnerable group, and globally they are experiencing even higher rates of social exclusion than before the pandemic. Value co-creation is a process whereby firms and their customers work together to develop service offerings and provides a tool for service improvement during disruptions such as health crises. Although many cultural and tourist attractions have access and inclusion as part of their strategic plans not all of them have turned to value co-creation to address access and inclusion in response to the COVID-19 pandemic. They also have varying degrees of understandings about what facilitates social inclusion. Using Critical Discourse Analysis, this study explores how museums have addressed access and inclusion in response to the COVID-19 pandemic, the degree of uptake, discourses of value co-creation, and how their responses can be categorised. The research design included semi-structured, participatory interviews with 15 managers from eight museums; and ethnographic observation and semi-structured, post-museum visit interviews with 12 PwD. Then, an iterative data analysis process using ATLAS-ti was undertaken. The results provide insight into the social inclusion of PwD in museums during the COVID-19 pandemic.Taylor & Francis202420242023info:eu-repo/semantics/articleinfo:eu-repo/semantics/acceptedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/10609/150258http://doi.org/10.1080/02508281.2023.2207152reponame:O2, repositorio institucional de la UOCinstname:Universitat Oberta de Catalunya (UOC)InglésTourism Recreation Research, 2023, 48(6)https://doi.org/10.1080/02508281.2023.2207152CC BY-NC-ND 4.0https://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/embargoedAccessoai:openaccess.uoc.edu:10609/1502582026-05-28T12:42:01Z
dc.title.none.fl_str_mv Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis
title Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis
spellingShingle Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis
Cerdan-Chiscano, Monica
accessible tourism
value co-creation
critical discourse analysis
museums
people with disability
COVID-19
title_short Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis
title_full Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis
title_fullStr Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis
title_full_unstemmed Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis
title_sort Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis
dc.creator.none.fl_str_mv Cerdan-Chiscano, Monica
Darcy, Simon
author Cerdan-Chiscano, Monica
author_facet Cerdan-Chiscano, Monica
Darcy, Simon
author_role author
author2 Darcy, Simon
author2_role author
dc.subject.none.fl_str_mv accessible tourism
value co-creation
critical discourse analysis
museums
people with disability
COVID-19
topic accessible tourism
value co-creation
critical discourse analysis
museums
people with disability
COVID-19
description People with disabilities (PwD) are a COVID-19 vulnerable group, and globally they are experiencing even higher rates of social exclusion than before the pandemic. Value co-creation is a process whereby firms and their customers work together to develop service offerings and provides a tool for service improvement during disruptions such as health crises. Although many cultural and tourist attractions have access and inclusion as part of their strategic plans not all of them have turned to value co-creation to address access and inclusion in response to the COVID-19 pandemic. They also have varying degrees of understandings about what facilitates social inclusion. Using Critical Discourse Analysis, this study explores how museums have addressed access and inclusion in response to the COVID-19 pandemic, the degree of uptake, discourses of value co-creation, and how their responses can be categorised. The research design included semi-structured, participatory interviews with 15 managers from eight museums; and ethnographic observation and semi-structured, post-museum visit interviews with 12 PwD. Then, an iterative data analysis process using ATLAS-ti was undertaken. The results provide insight into the social inclusion of PwD in museums during the COVID-19 pandemic.
publishDate 2023
dc.date.none.fl_str_mv 2023
2024
2024
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/acceptedVersion
format article
status_str acceptedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/10609/150258
http://doi.org/10.1080/02508281.2023.2207152
url http://hdl.handle.net/10609/150258
http://doi.org/10.1080/02508281.2023.2207152
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Tourism Recreation Research, 2023, 48(6)
https://doi.org/10.1080/02508281.2023.2207152
dc.rights.none.fl_str_mv CC BY-NC-ND 4.0
https://creativecommons.org/licenses/by-nc-nd/4.0
info:eu-repo/semantics/embargoedAccess
rights_invalid_str_mv CC BY-NC-ND 4.0
https://creativecommons.org/licenses/by-nc-nd/4.0
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Taylor & Francis
publisher.none.fl_str_mv Taylor & Francis
dc.source.none.fl_str_mv reponame:O2, repositorio institucional de la UOC
instname:Universitat Oberta de Catalunya (UOC)
instname_str Universitat Oberta de Catalunya (UOC)
reponame_str O2, repositorio institucional de la UOC
collection O2, repositorio institucional de la UOC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.301629

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