Gender differences among elderly in the use of internet banking services

The Internet banking has changed the type of relationship between clients and banks. Today it is possible to manage accounts and all of the services online having the opportunity to compare different providers quickly and easily. The future of the Internet bank is in the type of services offered and...

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Detalhes bibliográficos
Autores: Villarejo Ramos, Ángel Francisco, Peral Peral, Begoña, Arenas Gaitán, Jorge, Ramón Jerónimo, Mª Ángeles
Formato: artículo
Estado:Versión publicada
Fecha de publicación:2014
País:España
Recursos:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/36384
Acesso em linha:http://hdl.handle.net/11441/36384
Access Level:acceso abierto
Palavra-chave:Elderly
Internet banking
gender gap
personal contact
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spelling Gender differences among elderly in the use of internet banking servicesVillarejo Ramos, Ángel FranciscoPeral Peral, BegoñaArenas Gaitán, JorgeRamón Jerónimo, Mª ÁngelesElderlyInternet bankinggender gappersonal contactThe Internet banking has changed the type of relationship between clients and banks. Today it is possible to manage accounts and all of the services online having the opportunity to compare different providers quickly and easily. The future of the Internet bank is in the type of services offered and in the way they interact with clients satisfying their needs. In this work, through a sample of 415 individuals older than 55 years, we analyse the gender gap in the use of Internet Baking and preferences for personal contact as key variables in the explanation of the frequency of use of ten services regularly offered by the Internet banking. Results show the existence of a gender gap in the frequency of use, although the level of autonomy in the preference for personal contact dilutes gender differences for some services.The North American Institute of Science and Information Technology (NAISIT)Administración de Empresas y Marketing2014info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/11441/36384reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésThe International Journal of Management Science and Information Technology (IJMSIT) Special Issue: 2014 Spanish-Portuguese Scientific Management Conference, 45-52http://www.naisit.org/journal/paper/id/124#info:eu-repo/semantics/openAccessoai:idus.us.es:11441/363842026-06-17T12:51:07Z
dc.title.none.fl_str_mv Gender differences among elderly in the use of internet banking services
title Gender differences among elderly in the use of internet banking services
spellingShingle Gender differences among elderly in the use of internet banking services
Villarejo Ramos, Ángel Francisco
Elderly
Internet banking
gender gap
personal contact
title_short Gender differences among elderly in the use of internet banking services
title_full Gender differences among elderly in the use of internet banking services
title_fullStr Gender differences among elderly in the use of internet banking services
title_full_unstemmed Gender differences among elderly in the use of internet banking services
title_sort Gender differences among elderly in the use of internet banking services
dc.creator.none.fl_str_mv Villarejo Ramos, Ángel Francisco
Peral Peral, Begoña
Arenas Gaitán, Jorge
Ramón Jerónimo, Mª Ángeles
author Villarejo Ramos, Ángel Francisco
author_facet Villarejo Ramos, Ángel Francisco
Peral Peral, Begoña
Arenas Gaitán, Jorge
Ramón Jerónimo, Mª Ángeles
author_role author
author2 Peral Peral, Begoña
Arenas Gaitán, Jorge
Ramón Jerónimo, Mª Ángeles
author2_role author
author
author
dc.contributor.none.fl_str_mv Administración de Empresas y Marketing
dc.subject.none.fl_str_mv Elderly
Internet banking
gender gap
personal contact
topic Elderly
Internet banking
gender gap
personal contact
description The Internet banking has changed the type of relationship between clients and banks. Today it is possible to manage accounts and all of the services online having the opportunity to compare different providers quickly and easily. The future of the Internet bank is in the type of services offered and in the way they interact with clients satisfying their needs. In this work, through a sample of 415 individuals older than 55 years, we analyse the gender gap in the use of Internet Baking and preferences for personal contact as key variables in the explanation of the frequency of use of ten services regularly offered by the Internet banking. Results show the existence of a gender gap in the frequency of use, although the level of autonomy in the preference for personal contact dilutes gender differences for some services.
publishDate 2014
dc.date.none.fl_str_mv 2014
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/11441/36384
url http://hdl.handle.net/11441/36384
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv The International Journal of Management Science and Information Technology (IJMSIT) Special Issue: 2014 Spanish-Portuguese Scientific Management Conference, 45-52
http://www.naisit.org/journal/paper/id/124#
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv The North American Institute of Science and Information Technology (NAISIT)
publisher.none.fl_str_mv The North American Institute of Science and Information Technology (NAISIT)
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,301629

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