La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company

This research analyses the role of emotional intelligence in the performance of hotel companies, a sector created by and for the people, where being emotionally competent is essential. The aim of this study is to find out the influence of exhibiting emotional skills on job satisfaction, communicatio...

ver descrição completa

Detalhes bibliográficos
Autores: Pineda Rodríguez, Mar, Fusté-Forné, Francesc
Tipo de documento: artigo
Estado:Versão publicada
Data de publicação:2023
País:España
Recursos:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositório:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:10256/25873
Acesso em linha:http://hdl.handle.net/10256/25873
Access Level:Acceso aberto
Palavra-chave:Intel·ligència emocional
Emotional intelligence
Hoteleria -- Personal
Hotels -- Employees
Satisfacció en el treball
Job satisfaction
id ES_28e87afd33da61add01c70f3781bf820
oai_identifier_str oai:recercat.cat:10256/25873
network_acronym_str ES
network_name_str España
repository_id_str
spelling La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel CompanyPineda Rodríguez, MarFusté-Forné, FrancescIntel·ligència emocionalEmotional intelligenceHoteleria -- PersonalHotels -- EmployeesSatisfacció en el treballJob satisfactionThis research analyses the role of emotional intelligence in the performance of hotel companies, a sector created by and for the people, where being emotionally competent is essential. The aim of this study is to find out the influence of exhibiting emotional skills on job satisfaction, communication within the company and leadership, and how these factors can foster business success in hotel organizations. To discover the reality of the hospitality context around emotional intelligence, employee satisfaction surveys have been analyzed and 42 interviews with employees of a hotel in Tenerife, Canary Islands, Spain, were carried out and the employee satisfaction surveys have been analyzed. While results confirmed the relevance of emotional intelligence in the hotel context, the research showed that it requires more recognitionEsta investigación analiza el papel de la inteligencia emocional en el rendimiento de las empresas hoteleras, un sector creado por y para las personas, donde ser compe­tente emocionalmente es imprescindible. El objetivo del presente estudio es conocer la influencia de las habilidades emocionales en la satisfacción laboral, la comunicación interna y el liderazgo, y cómo estos factores pueden desencadenar el éxito empresarial en las organizaciones hoteleras. Para des­cubrir la realidad del contexto hotelero en torno a la inteligencia emocional, se han realizado 42 entrevistas a los empleados de un hotel ubicado en Tenerife (Islas Canarias, España) y se han analizado las encuestas de satisfacción del personal. Aunque los resultados confirmaron la relevancia de la inteligencia emocional en el contexto hotelero, la investigación demostró que es necesario darle aún más reconocimientoUniversidad Externado de Colombia2023info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionpeer-reviewedapplication/pdfhttp://hdl.handle.net/10256/25873Turismo y Sociedad, 2023, vol. 34, p. 127-147Articles publicats (D-EM)reponame:Recercat. Dipósit de la Recerca de Catalunyainstname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)Españolinfo:eu-repo/semantics/altIdentifier/doi/10.18601/01207555.n34.05info:eu-repo/semantics/altIdentifier/issn/0120-7555info:eu-repo/semantics/altIdentifier/eissn/2346-206XAttribution-NonCommercial-ShareAlike 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-sa/4.0/info:eu-repo/semantics/openAccessoai:recercat.cat:10256/258732026-05-29T05:05:01Z
dc.title.none.fl_str_mv La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company
title La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company
spellingShingle La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company
Pineda Rodríguez, Mar
Intel·ligència emocional
Emotional intelligence
Hoteleria -- Personal
Hotels -- Employees
Satisfacció en el treball
Job satisfaction
title_short La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company
title_full La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company
title_fullStr La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company
title_full_unstemmed La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company
title_sort La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company
dc.creator.none.fl_str_mv Pineda Rodríguez, Mar
Fusté-Forné, Francesc
author Pineda Rodríguez, Mar
author_facet Pineda Rodríguez, Mar
Fusté-Forné, Francesc
author_role author
author2 Fusté-Forné, Francesc
author2_role author
dc.subject.none.fl_str_mv Intel·ligència emocional
Emotional intelligence
Hoteleria -- Personal
Hotels -- Employees
Satisfacció en el treball
Job satisfaction
topic Intel·ligència emocional
Emotional intelligence
Hoteleria -- Personal
Hotels -- Employees
Satisfacció en el treball
Job satisfaction
description This research analyses the role of emotional intelligence in the performance of hotel companies, a sector created by and for the people, where being emotionally competent is essential. The aim of this study is to find out the influence of exhibiting emotional skills on job satisfaction, communication within the company and leadership, and how these factors can foster business success in hotel organizations. To discover the reality of the hospitality context around emotional intelligence, employee satisfaction surveys have been analyzed and 42 interviews with employees of a hotel in Tenerife, Canary Islands, Spain, were carried out and the employee satisfaction surveys have been analyzed. While results confirmed the relevance of emotional intelligence in the hotel context, the research showed that it requires more recognition
publishDate 2023
dc.date.none.fl_str_mv 2023
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
peer-reviewed
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/10256/25873
url http://hdl.handle.net/10256/25873
dc.language.none.fl_str_mv Español
language_invalid_str_mv Español
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/doi/10.18601/01207555.n34.05
info:eu-repo/semantics/altIdentifier/issn/0120-7555
info:eu-repo/semantics/altIdentifier/eissn/2346-206X
dc.rights.none.fl_str_mv Attribution-NonCommercial-ShareAlike 4.0 International
http://creativecommons.org/licenses/by-nc-sa/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Attribution-NonCommercial-ShareAlike 4.0 International
http://creativecommons.org/licenses/by-nc-sa/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidad Externado de Colombia
publisher.none.fl_str_mv Universidad Externado de Colombia
dc.source.none.fl_str_mv Turismo y Sociedad, 2023, vol. 34, p. 127-147
Articles publicats (D-EM)
reponame:Recercat. Dipósit de la Recerca de Catalunya
instname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
instname_str Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
reponame_str Recercat. Dipósit de la Recerca de Catalunya
collection Recercat. Dipósit de la Recerca de Catalunya
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869404973149716480
score 15,812455

Registros relacionados