Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platforms

Peer-to-peer accommodation has generated an ecosystem of platforms with different business models (i.e., for-profit and nonprofit). This study aims to identify and compare attributes that influence guests’ experiences as reviewed on the for-profit platform Airbnb and the nonprofit platforms Couchsur...

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Detalles Bibliográficos
Autores: Medina Hernández, Vivian, Mariné Roig, Estela, Ferrer Rosell, Berta
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2024
País:España
Institución:Universitat de Lleida (UdL)
Repositorio:Repositori Obert UdL
OAI Identifier:oai:repositori.udl.cat:10459.1/465595
Acceso en línea:https://doi.org/10.1007/s40558-024-00289-w
https://hdl.handle.net/10459.1/465595
Access Level:acceso abierto
Palabra clave:Accommodation sharing
Online travel review
Airbnb
Couchsurfing
HomeExchange
Nonprofit platform
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spelling Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platformsMedina Hernández, VivianMariné Roig, EstelaFerrer Rosell, BertaAccommodation sharingOnline travel reviewAirbnbCouchsurfingHomeExchangeNonprofit platformPeer-to-peer accommodation has generated an ecosystem of platforms with different business models (i.e., for-profit and nonprofit). This study aims to identify and compare attributes that influence guests’ experiences as reviewed on the for-profit platform Airbnb and the nonprofit platforms Couchsurfing.com and HomeExchange.com according to a three-dimensional experience theoretical model and a methodological approach to interpret these attributes. The study used text-mining techniques to analyze 772,768 online travel reviews representing Spain’s four most-visited cities. Findings show that attributes influencing guests’ experiences in the case of nonprofit platforms relate to the authenticity dimension of experience (e.g., existential values and travel philosophy). Furthermore, guests reported that their guest–host interaction was the most representative attribute and that, unlike with Airbnb, such interaction helped to create a more authentic experience. By contrast, attributes of guests’ experiences in the case of for-profit platforms related to the physical amenities and characteristics that guests would expect to find in hotels. Those results can allow destination managers and accommodation practitioners to better understand users of peer-to-peer accommodations and thereby design more suitable strategies and experiences for them.The first author carried out this research with the support of a grant from the University of Lleida (UdL Jade Plus-2019). This study was funded by the Spanish Ministry of Industry, Trade and Tourism, financed by the European Union - Next Generation EU, within the GASTROTUR project [Grant Id. TURRETOS2022-017] “Revaluation of destinations through the semiotic aspects of the gastronomic image and the content generated by tourists” and was supported by the Spanish Ministry of Science and Innovation within the RevTour project [Grant Id. PID2022-138564OA-I00] “Use of online reviews for tourism intelligence and for the establishment of transparent and reliable evaluation standards”.Springer2024info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttps://doi.org/10.1007/s40558-024-00289-whttps://hdl.handle.net/10459.1/465595reponame:Repositori Obert UdL instname:Universitat de Lleida (UdL)Inglésinfo:eu-repo/grantAgreement/AEI//PID2022-138564OA-I00Reproducció del document publicat a https://doi.org/10.1007/s40558-024-00289-wInformation Technology & Tourism, 2024, vol. 26, p. 255–291cc-by (c) Vivian C. Medina-Hernandez, Estela Marine-Roig, Berta Ferrer-Rosell, 2024Attribution 4.0 Internationalinfo:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by/4.0/oai:repositori.udl.cat:10459.1/4655952026-06-24T12:42:17Z
dc.title.none.fl_str_mv Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platforms
title Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platforms
spellingShingle Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platforms
Medina Hernández, Vivian
Accommodation sharing
Online travel review
Airbnb
Couchsurfing
HomeExchange
Nonprofit platform
title_short Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platforms
title_full Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platforms
title_fullStr Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platforms
title_full_unstemmed Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platforms
title_sort Attributes influencing guests’ experiences: a comparison of nonprofit and for-profit peer-to-peer accommodation platforms
dc.creator.none.fl_str_mv Medina Hernández, Vivian
Mariné Roig, Estela
Ferrer Rosell, Berta
author Medina Hernández, Vivian
author_facet Medina Hernández, Vivian
Mariné Roig, Estela
Ferrer Rosell, Berta
author_role author
author2 Mariné Roig, Estela
Ferrer Rosell, Berta
author2_role author
author
dc.subject.none.fl_str_mv Accommodation sharing
Online travel review
Airbnb
Couchsurfing
HomeExchange
Nonprofit platform
topic Accommodation sharing
Online travel review
Airbnb
Couchsurfing
HomeExchange
Nonprofit platform
description Peer-to-peer accommodation has generated an ecosystem of platforms with different business models (i.e., for-profit and nonprofit). This study aims to identify and compare attributes that influence guests’ experiences as reviewed on the for-profit platform Airbnb and the nonprofit platforms Couchsurfing.com and HomeExchange.com according to a three-dimensional experience theoretical model and a methodological approach to interpret these attributes. The study used text-mining techniques to analyze 772,768 online travel reviews representing Spain’s four most-visited cities. Findings show that attributes influencing guests’ experiences in the case of nonprofit platforms relate to the authenticity dimension of experience (e.g., existential values and travel philosophy). Furthermore, guests reported that their guest–host interaction was the most representative attribute and that, unlike with Airbnb, such interaction helped to create a more authentic experience. By contrast, attributes of guests’ experiences in the case of for-profit platforms related to the physical amenities and characteristics that guests would expect to find in hotels. Those results can allow destination managers and accommodation practitioners to better understand users of peer-to-peer accommodations and thereby design more suitable strategies and experiences for them.
publishDate 2024
dc.date.none.fl_str_mv 2024
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://doi.org/10.1007/s40558-024-00289-w
https://hdl.handle.net/10459.1/465595
url https://doi.org/10.1007/s40558-024-00289-w
https://hdl.handle.net/10459.1/465595
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv info:eu-repo/grantAgreement/AEI//PID2022-138564OA-I00
Reproducció del document publicat a https://doi.org/10.1007/s40558-024-00289-w
Information Technology & Tourism, 2024, vol. 26, p. 255–291
dc.rights.none.fl_str_mv cc-by (c) Vivian C. Medina-Hernandez, Estela Marine-Roig, Berta Ferrer-Rosell, 2024
Attribution 4.0 International
info:eu-repo/semantics/openAccess
http://creativecommons.org/licenses/by/4.0/
rights_invalid_str_mv cc-by (c) Vivian C. Medina-Hernandez, Estela Marine-Roig, Berta Ferrer-Rosell, 2024
Attribution 4.0 International
http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Springer
publisher.none.fl_str_mv Springer
dc.source.none.fl_str_mv reponame:Repositori Obert UdL
instname:Universitat de Lleida (UdL)
instname_str Universitat de Lleida (UdL)
reponame_str Repositori Obert UdL
collection Repositori Obert UdL
repository.name.fl_str_mv
repository.mail.fl_str_mv
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