Is public healthcare healthy? The role of emotional exhaustion

Purpose This study analyzes the mediating effect of emotional exhaustion between certain job demands (workload, role conflict, and influence at work) and employees' work attitudes (affective commitment and turnover intention) in public healthcare. Furthermore, it analyzes the moderating effect...

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Detalles Bibliográficos
Autores: López Cabarcos, María Ángeles, López Carballeira, Analía, Ferro Soto, Carlos
Tipo de recurso: artículo
Fecha de publicación:2021
País:España
Institución:Universidad de Santiago de Compostela (USC)
Repositorio:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
Idioma:inglés
OAI Identifier:oai:minerva.usc.gal:10347/38362
Acceso en línea:https://hdl.handle.net/10347/38362
Access Level:acceso abierto
Palabra clave:Emotional exhaustion
Job demands
Work attitudes
Public sector
Healthcare
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spelling Is public healthcare healthy? The role of emotional exhaustionLópez Cabarcos, María ÁngelesLópez Carballeira, AnalíaFerro Soto, CarlosEmotional exhaustionJob demandsWork attitudesPublic sectorHealthcarePurpose This study analyzes the mediating effect of emotional exhaustion between certain job demands (workload, role conflict, and influence at work) and employees' work attitudes (affective commitment and turnover intention) in public healthcare. Furthermore, it analyzes the moderating effect of possibilities for development and the degree of freedom at work between the above-mentioned job demands and emotional exhaustion. Design/methodology/approach A total of 512 healthcare professionals participated in the study. The data were analyzed using structural equation modeling and a hierarchical multiple regression analysis. Findings The results show that emotional exhaustion fully mediates the relationship between job demands (workload and role conflict) and work attitudes (affective commitment and turnover intention). Moreover, the possibilities for development and degree of freedom at work moderate the relationship between role conflict and emotional exhaustion. Practical implications Strategies should be designed to prevent employees from becoming emotionally exhausted and lead them to feel more motivated, which results in a more effective public healthcare service. Originality/value This study stresses the importance of analyzing the role of emotional exhaustion in the public healthcare context. It demonstrates the mediating role of this variable between several antecedents and consequences, and it analyzes whether other relevant variables can moderate the negative effects of emotional exhaustion.EmeraldUniversidade de Santiago de Compostela. Departamento de Organización de Empresas e Comercialización20212021-03-0120212021-03-01journal articlehttp://purl.org/coar/resource_type/c_6501AMhttp://purl.org/coar/version/c_ab4af688f83e57aainfo:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/10347/38362reponame:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostelainstname:Universidad de Santiago de Compostela (USC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:minerva.usc.gal:10347/383622026-06-15T12:47:27Z
dc.title.none.fl_str_mv Is public healthcare healthy? The role of emotional exhaustion
title Is public healthcare healthy? The role of emotional exhaustion
spellingShingle Is public healthcare healthy? The role of emotional exhaustion
López Cabarcos, María Ángeles
Emotional exhaustion
Job demands
Work attitudes
Public sector
Healthcare
title_short Is public healthcare healthy? The role of emotional exhaustion
title_full Is public healthcare healthy? The role of emotional exhaustion
title_fullStr Is public healthcare healthy? The role of emotional exhaustion
title_full_unstemmed Is public healthcare healthy? The role of emotional exhaustion
title_sort Is public healthcare healthy? The role of emotional exhaustion
dc.creator.none.fl_str_mv López Cabarcos, María Ángeles
López Carballeira, Analía
Ferro Soto, Carlos
author López Cabarcos, María Ángeles
author_facet López Cabarcos, María Ángeles
López Carballeira, Analía
Ferro Soto, Carlos
author_role author
author2 López Carballeira, Analía
Ferro Soto, Carlos
author2_role author
author
dc.contributor.none.fl_str_mv Universidade de Santiago de Compostela. Departamento de Organización de Empresas e Comercialización
dc.subject.none.fl_str_mv Emotional exhaustion
Job demands
Work attitudes
Public sector
Healthcare
topic Emotional exhaustion
Job demands
Work attitudes
Public sector
Healthcare
description Purpose This study analyzes the mediating effect of emotional exhaustion between certain job demands (workload, role conflict, and influence at work) and employees' work attitudes (affective commitment and turnover intention) in public healthcare. Furthermore, it analyzes the moderating effect of possibilities for development and the degree of freedom at work between the above-mentioned job demands and emotional exhaustion. Design/methodology/approach A total of 512 healthcare professionals participated in the study. The data were analyzed using structural equation modeling and a hierarchical multiple regression analysis. Findings The results show that emotional exhaustion fully mediates the relationship between job demands (workload and role conflict) and work attitudes (affective commitment and turnover intention). Moreover, the possibilities for development and degree of freedom at work moderate the relationship between role conflict and emotional exhaustion. Practical implications Strategies should be designed to prevent employees from becoming emotionally exhausted and lead them to feel more motivated, which results in a more effective public healthcare service. Originality/value This study stresses the importance of analyzing the role of emotional exhaustion in the public healthcare context. It demonstrates the mediating role of this variable between several antecedents and consequences, and it analyzes whether other relevant variables can moderate the negative effects of emotional exhaustion.
publishDate 2021
dc.date.none.fl_str_mv 2021
2021-03-01
2021
2021-03-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
AM
http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/10347/38362
url https://hdl.handle.net/10347/38362
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Emerald
publisher.none.fl_str_mv Emerald
dc.source.none.fl_str_mv reponame:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
instname:Universidad de Santiago de Compostela (USC)
instname_str Universidad de Santiago de Compostela (USC)
reponame_str Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
collection Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
repository.name.fl_str_mv
repository.mail.fl_str_mv
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