Hotel Management Behavior Model in eWOM Management
Electronic Word-of-Mouth (eWOM) is vital in various industries, particularly in the hospitality sector, where its effects on sales, prices, reputation and other business variables are evident. Understanding how eWOM is accepted and incorporated within organisations is essential for their development...
| Autores: | , |
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| Formato: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2024 |
| País: | España |
| Recursos: | Universidad de La Laguna (ULL) |
| Repositorio: | RIULL. Repositorio Institucional de la Universidad de La Laguna |
| OAI Identifier: | oai:riull.ull.es:915/39846 |
| Acesso em linha: | http://riull.ull.es/xmlui/handle/915/39846 |
| Access Level: | acceso abierto |
| Palavra-chave: | eWOM hotel management PLS-SEM seasonal hotel management behaviour |
| Resumo: | Electronic Word-of-Mouth (eWOM) is vital in various industries, particularly in the hospitality sector, where its effects on sales, prices, reputation and other business variables are evident. Understanding how eWOM is accepted and incorporated within organisations is essential for their development. The present study aims to explain managerial behaviour concerning the use of eWOM in hotels. To achieve this, a Partial Least Squares Structural Equation Modeling (PLS-SEM) model was validated using data from a questionnaire directed at hotels in a coastal region of Argentina, where year-round and seasonal hotels are located. It was found that the use of eWOM in management depends on the management's intention to use the same which is influenced by their attitude towards it. Additionally, attitude is influenced by the perceived usefulness and ease of management, and use is contingent upon the quality of the eWOM. |
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