Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction

Purpose The purpose of this paper is to determine how an instrument – designed to assess quality, value, and satisfaction – works, and compare results obtained in female users of unisex sports services and fitness centres and female users of exclusively female sports services and fitness centres. De...

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Detalles Bibliográficos
Autores: Nuviala Nuviala, Alberto, Nuviala Nuviala, Román, Haro González, Mónica, Grao Cruces, Alberto, Pérez Ordás, Raquel
Tipo de recurso: artículo
Fecha de publicación:2018
País:España
Institución:Universidad Pablo de Olavide (UPO)
Repositorio:RIO. Repositorio Institucional Olavide
Idioma:inglés
OAI Identifier:oai:rio.upo.es:10433/19539
Acceso en línea:https://hdl.handle.net/10433/19539
Access Level:acceso abierto
Palabra clave:Quality
Value
Satisfaction
Female
Sports services
Fitness centres
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spelling Female users of unisex fitness centres and of fitness centres exclusive for women: satisfactionNuviala Nuviala, AlbertoNuviala Nuviala, RománHaro González, MónicaGrao Cruces, AlbertoPérez Ordás, RaquelQualityValueSatisfactionFemaleSports servicesFitness centresPurpose The purpose of this paper is to determine how an instrument – designed to assess quality, value, and satisfaction – works, and compare results obtained in female users of unisex sports services and fitness centres and female users of exclusively female sports services and fitness centres. Design/methodology/approach A total of 745 women belonging to 62 sports services and fitness centres took part in this study; 36.60 per cent were members of female-exclusive centres. The average age was 32.97±14.11 years. In total, 38.70 per cent of the women surveyed used the sports services and fitness centres twice a week for 66.37±32.87 minutes on average. The EPOD2 questionnaire was used. This instrument is made up of 25 items and measures quality, value, and satisfaction. The invariance of the factorial structure in the two groups was verified and regression coefficients were calculated for the relationships in the model. Findings The model is stable in both of the groups. Quality is a predecessor of value and satisfaction. Value is related to a large extent to Satisfaction. The dimensions of quality (activity, sports instructors, service personnel, and space) are directly related to value and/or satisfaction. There are significant differences in the standardised values that relate quality and its dimensions with the value and satisfaction between women users of female-exclusive centres and women users of unisex centres. Originality/value This paper is important because the findings of this study can be applicable to help sports services and fitness centres, whether unisex centres or female-exclusive centres, obtain better assessments from female users.Emerald20242024-01-3020182018-10-1220182018-10-12journal articlehttp://purl.org/coar/resource_type/c_6501AMhttp://purl.org/coar/version/c_ab4af688f83e57aainfo:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/10433/19539reponame:RIO. Repositorio Institucional Olavideinstname:Universidad Pablo de Olavide (UPO)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:rio.upo.es:10433/195392026-06-13T12:46:27Z
dc.title.none.fl_str_mv Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction
title Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction
spellingShingle Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction
Nuviala Nuviala, Alberto
Quality
Value
Satisfaction
Female
Sports services
Fitness centres
title_short Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction
title_full Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction
title_fullStr Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction
title_full_unstemmed Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction
title_sort Female users of unisex fitness centres and of fitness centres exclusive for women: satisfaction
dc.creator.none.fl_str_mv Nuviala Nuviala, Alberto
Nuviala Nuviala, Román
Haro González, Mónica
Grao Cruces, Alberto
Pérez Ordás, Raquel
author Nuviala Nuviala, Alberto
author_facet Nuviala Nuviala, Alberto
Nuviala Nuviala, Román
Haro González, Mónica
Grao Cruces, Alberto
Pérez Ordás, Raquel
author_role author
author2 Nuviala Nuviala, Román
Haro González, Mónica
Grao Cruces, Alberto
Pérez Ordás, Raquel
author2_role author
author
author
author
dc.contributor.none.fl_str_mv
dc.subject.none.fl_str_mv Quality
Value
Satisfaction
Female
Sports services
Fitness centres
topic Quality
Value
Satisfaction
Female
Sports services
Fitness centres
description Purpose The purpose of this paper is to determine how an instrument – designed to assess quality, value, and satisfaction – works, and compare results obtained in female users of unisex sports services and fitness centres and female users of exclusively female sports services and fitness centres. Design/methodology/approach A total of 745 women belonging to 62 sports services and fitness centres took part in this study; 36.60 per cent were members of female-exclusive centres. The average age was 32.97±14.11 years. In total, 38.70 per cent of the women surveyed used the sports services and fitness centres twice a week for 66.37±32.87 minutes on average. The EPOD2 questionnaire was used. This instrument is made up of 25 items and measures quality, value, and satisfaction. The invariance of the factorial structure in the two groups was verified and regression coefficients were calculated for the relationships in the model. Findings The model is stable in both of the groups. Quality is a predecessor of value and satisfaction. Value is related to a large extent to Satisfaction. The dimensions of quality (activity, sports instructors, service personnel, and space) are directly related to value and/or satisfaction. There are significant differences in the standardised values that relate quality and its dimensions with the value and satisfaction between women users of female-exclusive centres and women users of unisex centres. Originality/value This paper is important because the findings of this study can be applicable to help sports services and fitness centres, whether unisex centres or female-exclusive centres, obtain better assessments from female users.
publishDate 2018
dc.date.none.fl_str_mv 2018
2018-10-12
2018
2018-10-12
2024
2024-01-30
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
AM
http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/10433/19539
url https://hdl.handle.net/10433/19539
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Emerald
publisher.none.fl_str_mv Emerald
dc.source.none.fl_str_mv reponame:RIO. Repositorio Institucional Olavide
instname:Universidad Pablo de Olavide (UPO)
instname_str Universidad Pablo de Olavide (UPO)
reponame_str RIO. Repositorio Institucional Olavide
collection RIO. Repositorio Institucional Olavide
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,301629

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