Mejoramiento del área de producción de tarjetas de crédito de una entidad bancaria

In 2004, the bank acquires a new administration that changed to a new line of business and this line focuses on income from lending operations, especially consumer finance own credit cards and franchise.due to the rapid growh of the market, the bank sees the need to strengthen the operational area....

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Detalhes bibliográficos
Autor: Delgado, Ana
Tipo de documento: artigo
Estado:Versão publicada
Data de publicação:2010
País:Ecuador
Recursos:Escuela Superior Politécnica del Litoral
Repositório:Repositorio Escuela Superior Politécnica del Litoral
Idioma:espanhol
OAI Identifier:oai:www.dspace.espol.edu.ec:123456789/9066
Acesso em linha:http://www.dspace.espol.edu.ec/handle/123456789/9066
Access Level:Acceso aberto
Palavra-chave:TARJETAS DE CREDITO
MEJORA DE PROCESOS
PRODUCTIVIDAD
CALIDAD
Descrição
Resumo:In 2004, the bank acquires a new administration that changed to a new line of business and this line focuses on income from lending operations, especially consumer finance own credit cards and franchise.due to the rapid growh of the market, the bank sees the need to strengthen the operational area. this thesis is developed whith the aim of improving quality and productivity of their processes, and thus fulfills more optimal demand projections