Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review
Conversational agents (CAs) have come a long way since their first appearance in the 1960s. Ongoing technological advances, such as statistical computing and large-scale language models, have made human-to-human interaction increasingly natural and effortless. The present study conducted a bibliomet...
| Autores: | , , |
|---|---|
| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2024 |
| País: | Costa Rica |
| Institución: | Universidad Estatal a Distancia |
| Repositorio: | Portal de Revistas UNED |
| Idioma: | español |
| OAI Identifier: | oai:revistas.investiga.uned.ac.cr:article/5135 |
| Acceso en línea: | https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135 |
| Access Level: | acceso abierto |
| Palabra clave: | Bibliometrics Chatbot Conversational Agent Voice Assistant Generative Artificial Intelligence bibliometría chatbot agente conversacional inteligencia artificial generativa Asistente de Voz Bibliometria Agente Conversacional Assistente de Voz Inteligência Artificial Generativa |
| id |
CR_d29b6228eba59b19c8fee2a28ea86eb3 |
|---|---|
| oai_identifier_str |
oai:revistas.investiga.uned.ac.cr:article/5135 |
| network_acronym_str |
CR |
| network_name_str |
Costa Rica |
| repository_id_str |
|
| dc.title.none.fl_str_mv |
Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review Análisis y tendencias en el uso de chatbots y agentes conversacionales en el campo de la educación: una revisión bibliométrica Análise e tendências no uso de chatbots e agentes conversacionais na área da educação: uma revisão bibliométrica |
| title |
Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review |
| spellingShingle |
Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review Arias-Chávez , Dennis Bibliometrics Chatbot Conversational Agent Voice Assistant Generative Artificial Intelligence bibliometría chatbot agente conversacional inteligencia artificial generativa Asistente de Voz Bibliometria Chatbot Agente Conversacional Assistente de Voz Inteligência Artificial Generativa |
| title_short |
Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review |
| title_full |
Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review |
| title_fullStr |
Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review |
| title_full_unstemmed |
Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review |
| title_sort |
Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric review |
| dc.creator.none.fl_str_mv |
Arias-Chávez , Dennis Ramos-Quispe, Teresa Cangalaya Sevillano, Luis Miguel |
| author |
Arias-Chávez , Dennis |
| author_facet |
Arias-Chávez , Dennis Ramos-Quispe, Teresa Cangalaya Sevillano, Luis Miguel |
| author_role |
author |
| author2 |
Ramos-Quispe, Teresa Cangalaya Sevillano, Luis Miguel |
| author2_role |
author author |
| dc.subject.none.fl_str_mv |
Bibliometrics Chatbot Conversational Agent Voice Assistant Generative Artificial Intelligence bibliometría chatbot agente conversacional inteligencia artificial generativa Asistente de Voz Bibliometria Chatbot Agente Conversacional Assistente de Voz Inteligência Artificial Generativa |
| topic |
Bibliometrics Chatbot Conversational Agent Voice Assistant Generative Artificial Intelligence bibliometría chatbot agente conversacional inteligencia artificial generativa Asistente de Voz Bibliometria Chatbot Agente Conversacional Assistente de Voz Inteligência Artificial Generativa |
| description |
Conversational agents (CAs) have come a long way since their first appearance in the 1960s. Ongoing technological advances, such as statistical computing and large-scale language models, have made human-to-human interaction increasingly natural and effortless. The present study conducted a bibliometric review of the use of chatbots in educational contexts by collecting scientific papers from the Scopus database. The results highlight the gaps in research knowledge and suggest several directions that can be taken for future research based on collaborative learning, embodied conversational agents, pedagogical conversational agents, natural language processing, and rational agents. The research contributes to the scientific theory of chatbots and their impact on education by providing a bibliometric review of the topic and shows practical implications by highlighting research opportunities and knowledge gaps. |
| publishDate |
2024 |
| dc.date.none.fl_str_mv |
2024-07-04 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/publishedVersion artículo original http://purl.org/coar/resource_type/c_2df8fbb1 info:eu-repo/semantics/article |
| format |
article |
| status_str |
publishedVersion |
| dc.identifier.none.fl_str_mv |
https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135 10.22458/ie.v26i41.5135 |
| url |
https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135 |
| identifier_str_mv |
10.22458/ie.v26i41.5135 |
| dc.language.none.fl_str_mv |
spa |
| language |
spa |
| dc.relation.none.fl_str_mv |
https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7623 https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7993 https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7624 https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7625 https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7627 https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7626 https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7642 https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7668 |
| dc.rights.none.fl_str_mv |
Derechos de autor 2024 Innovaciones Educativas https://creativecommons.org/licenses/by-nc-nd/4.0 acceso abierto http://purl.org/coar/access_right/c_abf2 info:eu-repo/semantics/openAccess |
| rights_invalid_str_mv |
Derechos de autor 2024 Innovaciones Educativas https://creativecommons.org/licenses/by-nc-nd/4.0 acceso abierto http://purl.org/coar/access_right/c_abf2 |
| eu_rights_str_mv |
openAccess |
| dc.format.none.fl_str_mv |
application/pdf text/xml application/epub+zip text/html audio/mpeg application/pdf |
| dc.publisher.none.fl_str_mv |
Universidad Estatal a Distancia |
| publisher.none.fl_str_mv |
Universidad Estatal a Distancia |
| dc.source.none.fl_str_mv |
Innovaciones Educativas; Vol. 26 No. 41 (2024): Research, education and adaptation in times of change; 242 - 260 Innovaciones Educativas; Vol. 26 Núm. 41 (2024): Investigación, educación y adaptación en tiempos de cambios; 242 - 260 Innovaciones Educativas; Vol. 26 N.º 41 (2024): Pesquisa, educação e adaptação em tempos de mudança; 242 - 260 2215-4132 1022-9825 10.22458/ie.v26i41 reponame:Portal de Revistas UNED instname:Universidad Estatal a Distancia instacron:UNED |
| instname_str |
Universidad Estatal a Distancia |
| instacron_str |
UNED |
| institution |
UNED |
| reponame_str |
Portal de Revistas UNED |
| collection |
Portal de Revistas UNED |
| repository.name.fl_str_mv |
Portal de Revistas UNED - Universidad Estatal a Distancia |
| repository.mail.fl_str_mv |
ssegura@uned.ac.cr |
| _version_ |
1849325277770940416 |
| spelling |
Analysis and trends in the use of chatbots and conversational agents in education: a bibliometric reviewAnálisis y tendencias en el uso de chatbots y agentes conversacionales en el campo de la educación: una revisión bibliométricaAnálise e tendências no uso de chatbots e agentes conversacionais na área da educação: uma revisão bibliométricaArias-Chávez , DennisRamos-Quispe, TeresaCangalaya Sevillano, Luis MiguelBibliometricsChatbotConversational AgentVoice AssistantGenerative Artificial Intelligencebibliometríachatbotagente conversacionalinteligencia artificial generativaAsistente de VozBibliometriaChatbotAgente ConversacionalAssistente de VozInteligência Artificial GenerativaConversational agents (CAs) have come a long way since their first appearance in the 1960s. Ongoing technological advances, such as statistical computing and large-scale language models, have made human-to-human interaction increasingly natural and effortless. The present study conducted a bibliometric review of the use of chatbots in educational contexts by collecting scientific papers from the Scopus database. The results highlight the gaps in research knowledge and suggest several directions that can be taken for future research based on collaborative learning, embodied conversational agents, pedagogical conversational agents, natural language processing, and rational agents. The research contributes to the scientific theory of chatbots and their impact on education by providing a bibliometric review of the topic and shows practical implications by highlighting research opportunities and knowledge gaps.Los agentes conversacionales (CAs) han recorrido un largo camino desde su primera aparición en la década de 1960. Avances tecnológicos continuos, como la informática estadística y los grandes modelos del lenguaje, vienen logrando una interacción cada vez más natural y sin esfuerzo entre humanos. El presente estudio realizó una revisión bibliométrica sobre el uso de los chatbots en el contexto educativo, recopilando los documentos científicos de la base de datos Scopus. Los resultados destacan los vacíos de conocimiento de la investigación; asimismo, se evidencian múltiples direcciones para futuras investigaciones basadas en aprendizaje colaborativo (collaborative learning), agentes conversacionales encarnados (embodied conversational agents), agentes conversacionales pedagógicos (pedagogical conversational agents), procesamiento del lenguaje natural (natural language processing) y agentes racionales (rational agents). La investigación contribuye a la teoría científica sobre los chatbots y su incidencia en la educación al establecer un repaso bibliométrico del tema y mostrar implicaciones prácticas al resaltar las oportunidades de investigación y vacíos de conocimiento.Os agentes conversacionais (CAs) percorreram um longo caminho desde a sua primeira aparição na década de 1960. Os avanços tecnológicos contínuos, como a informática estatística e os grandes modelos de linguagem, estão a alcançar uma interação cada vez mais natural e sem esforço entre os seres humanos. O presente estudo realizou uma revisão bibliométrica sobre a utilização de chatbots no contexto educativo, compilando documentos científicos da base de dados Scopus. Os resultados destacam as lacunas de conhecimento na investigação; da mesma forma, múltiplas direções são evidentes para investigações futuras baseadas na aprendizagem colaborativa (collaborative learning), agentes conversacionais encarnados (embodied conversational agents), agentes conversacionais pedagógicos (pedagogical conversational agents), processamento de linguagem natural (natural language processing) e agentes racionais (rational agents). A investigação contribui para a teoria científica sobre chatbots e a sua incidência na educação ao estabelecer uma revisão bibliométrica do tema e mostrar implicações práticas ao destacar oportunidades de investigação e lacunas de conhecimento.Universidad Estatal a Distancia2024-07-04info:eu-repo/semantics/publishedVersionartículo originalhttp://purl.org/coar/resource_type/c_2df8fbb1info:eu-repo/semantics/articleapplication/pdftext/xmlapplication/epub+ziptext/htmlaudio/mpegapplication/pdfhttps://revistas.uned.ac.cr/index.php/innovaciones/article/view/513510.22458/ie.v26i41.5135Innovaciones Educativas; Vol. 26 No. 41 (2024): Research, education and adaptation in times of change; 242 - 260Innovaciones Educativas; Vol. 26 Núm. 41 (2024): Investigación, educación y adaptación en tiempos de cambios; 242 - 260Innovaciones Educativas; Vol. 26 N.º 41 (2024): Pesquisa, educação e adaptação em tempos de mudança; 242 - 2602215-41321022-982510.22458/ie.v26i41reponame:Portal de Revistas UNEDinstname:Universidad Estatal a Distanciainstacron:UNEDspahttps://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7623https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7993https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7624https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7625https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7627https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7626https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7642https://revistas.uned.ac.cr/index.php/innovaciones/article/view/5135/7668Derechos de autor 2024 Innovaciones Educativashttps://creativecommons.org/licenses/by-nc-nd/4.0acceso abiertohttp://purl.org/coar/access_right/c_abf2info:eu-repo/semantics/openAccess2024-12-05T22:19:14Zoai:revistas.investiga.uned.ac.cr:article/5135Universidadhttp://www.uned.ac.crhttps://revistas.uned.ac.cr/index.php/index/oaissegura@uned.ac.crCosta RicaNo aplicaNo aplicaNo aplicaopendoar:02025-06-01T11:00:42.040Portal de Revistas UNED - Universidad Estatal a Distanciafalse |
| score |
15,812455 |