Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model

This paper's objective is to evaluate the perceived quality of the Website of an online bookstore using the Barnes and Vidgen Model. Implemented over the Internet, this empirical research collected data on the perceived quality of the Website, used to sell products and online services. The ques...

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Authors: Leonidio, Ueliton da Costa, Montezano, Roberto Marcos da Silva, Carvalho, Frederico A. de
Format: article
Status:Published version
Publication Date:2011
Country:Brasil
Institution:Universidade de São Paulo (USP)
Repository:Journal of Information Systems and Technology Management (Online)
Language:English
OAI Identifier:oai:revistas.usp.br:article/12898
Online Access:https://revistas.usp.br/jistem/article/view/12898
Access Level:Open access
Keyword:Website Quality
Online bookstore
Online retail
e-Marketing
e-Commerce
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spelling Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model Website QualityOnline bookstoreOnline retaile-Marketinge-Commerce This paper's objective is to evaluate the perceived quality of the Website of an online bookstore using the Barnes and Vidgen Model. Implemented over the Internet, this empirical research collected data on the perceived quality of the Website, used to sell products and online services. The questionnaire used to gather the data was answered by a convenience sample of 213 respondents. The importance of quality attributes and the dimension of perceived quality were investigated. The results indicate that the three dimensions named Reliability, Usability and Information were the most noticeable. TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária2011-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistas.usp.br/jistem/article/view/1289810.4301/S1807-17752011000100007Journal of Information Systems and Technology Management; v. 8 n. 1 (2011); 109-130Journal of Information Systems and Technology Management; Vol. 8 No. 1 (2011); 109-130Journal of Information Systems and Technology Management; Vol. 8 Núm. 1 (2011); 109-1301807-1775reponame:Journal of Information Systems and Technology Management (Online)instname:Universidade de São Paulo (USP)instacron:USPenghttps://revistas.usp.br/jistem/article/view/12898/14689Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)info:eu-repo/semantics/openAccessLeonidio, Ueliton da CostaMontezano, Roberto Marcos da SilvaCarvalho, Frederico A. de2014-05-18T13:23:49Zoai:revistas.usp.br:article/12898Revistahttp://www.scielo.br/scielo.php?script=sci_serial&pid=1807-1775&lng=pt&nrm=isoPUBhttps://old.scielo.br/oai/scielo-oai.php||jistem@usp.br1807-17751807-1775opendoar:2014-05-18T13:23:49Journal of Information Systems and Technology Management (Online) - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
title Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
spellingShingle Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
Leonidio, Ueliton da Costa
Website Quality
Online bookstore
Online retail
e-Marketing
e-Commerce
title_short Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
title_full Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
title_fullStr Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
title_full_unstemmed Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
title_sort Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
dc.creator.none.fl_str_mv Leonidio, Ueliton da Costa
Montezano, Roberto Marcos da Silva
Carvalho, Frederico A. de
author Leonidio, Ueliton da Costa
author_facet Leonidio, Ueliton da Costa
Montezano, Roberto Marcos da Silva
Carvalho, Frederico A. de
author_role author
author2 Montezano, Roberto Marcos da Silva
Carvalho, Frederico A. de
author2_role author
author
dc.subject.por.fl_str_mv Website Quality
Online bookstore
Online retail
e-Marketing
e-Commerce
topic Website Quality
Online bookstore
Online retail
e-Marketing
e-Commerce
description This paper's objective is to evaluate the perceived quality of the Website of an online bookstore using the Barnes and Vidgen Model. Implemented over the Internet, this empirical research collected data on the perceived quality of the Website, used to sell products and online services. The questionnaire used to gather the data was answered by a convenience sample of 213 respondents. The importance of quality attributes and the dimension of perceived quality were investigated. The results indicate that the three dimensions named Reliability, Usability and Information were the most noticeable.
publishDate 2011
dc.date.none.fl_str_mv 2011-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revistas.usp.br/jistem/article/view/12898
10.4301/S1807-17752011000100007
url https://revistas.usp.br/jistem/article/view/12898
identifier_str_mv 10.4301/S1807-17752011000100007
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://revistas.usp.br/jistem/article/view/12898/14689
dc.rights.driver.fl_str_mv Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária
publisher.none.fl_str_mv TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária
dc.source.none.fl_str_mv Journal of Information Systems and Technology Management; v. 8 n. 1 (2011); 109-130
Journal of Information Systems and Technology Management; Vol. 8 No. 1 (2011); 109-130
Journal of Information Systems and Technology Management; Vol. 8 Núm. 1 (2011); 109-130
1807-1775
reponame:Journal of Information Systems and Technology Management (Online)
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str Journal of Information Systems and Technology Management (Online)
collection Journal of Information Systems and Technology Management (Online)
repository.name.fl_str_mv Journal of Information Systems and Technology Management (Online) - Universidade de São Paulo (USP)
repository.mail.fl_str_mv ||jistem@usp.br
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score 15,301629

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