Study to redesing and automate the pre-sales and sales process at an IT company
This thesis explores how to design and optimize the pre-sales and sales processes at an IT company by replacing scattered, Excel-based workflows with an integrated Business Process Player tool. The project involves mapping the current state of these processes, analyzing inefficiencies, and defining...
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| Tipo de documento: | dissertação |
| Data de publicação: | 2026 |
| País: | España |
| Recursos: | Universitat Politècnica de Catalunya (UPC) |
| Repositório: | UPCommons. Portal del coneixement obert de la UPC |
| Idioma: | inglês |
| OAI Identifier: | oai:upcommons.upc.edu:2117/456940 |
| Acesso em linha: | https://hdl.handle.net/2117/456940 |
| Access Level: | Acesso embargado |
| Palavra-chave: | Industrial management Empreses -- Direcció i administració Àrees temàtiques de la UPC::Economia i organització d'empreses |
| Resumo: | This thesis explores how to design and optimize the pre-sales and sales processes at an IT company by replacing scattered, Excel-based workflows with an integrated Business Process Player tool. The project involves mapping the current state of these processes, analyzing inefficiencies, and defining all elements required for a clear and automated digital process flow. Each step will be translated into a BPMN-modeled workflow. The goal is to provide a structured, scalable, and measurable approach to process management, enabling better transparency and performance tracking across teams. |
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