The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com

The aim of this research is to confirm whether there is a relationship between the number of reviews and the hotel’s score on Booking.com and TripAdvisor and whether the relationship is different depending on the geographical area. Moreover, the study endeavors to confirm whether the number of revie...

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Detalhes bibliográficos
Autores: Martín Fuentes, Eva, Mateu Piñol, Carles, Fernàndez Camon, César
Tipo de documento: artigo
Estado:Versión aceptada para publicación
Data de publicação:2018
País:España
Recursos:Universitat de Lleida (UdL)
Repositório:Repositori Obert UdL
OAI Identifier:oai:repositori.udl.cat:10459.1/64695
Acesso em linha:https://doi.org/10.1080/15256480.2018.1429337
http://hdl.handle.net/10459.1/64695
Access Level:Acceso aberto
Palavra-chave:eWOM
TripAdvisor
Booking.com
Score
Reviews
UGC
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spelling The more the merrier? Number of reviews versus score on TripAdvisor and Booking.comMartín Fuentes, EvaMateu Piñol, CarlesFernàndez Camon, CésareWOMTripAdvisorBooking.comScoreReviewsUGCThe aim of this research is to confirm whether there is a relationship between the number of reviews and the hotel’s score on Booking.com and TripAdvisor and whether the relationship is different depending on the geographical area. Moreover, the study endeavors to confirm whether the number of reviews influences the score on each website. With the analysis of about 13,899 hotels in 146 cities, our findings suggest that there is some lineal relationship between the amount of reviews and the score on TripAdvisor but not on Booking.com. Moreover, by regions on TripAdvisor hotels from Middle East and Africa and Asia and Pacific have a stronger relationship between reviews and score than those from Europe and America.This work was partially funded by the Spanish Ministry of the Economy, INDUSTRY and Competitiveness [grant number TIN2015-71799-C2-2-P], [grant number ECO2017-88984-R] and [grant number ENE2015-64117-C5-1-R]. This research article has received a grant for its linguistic revision from the Language Institute of the University of Lleida (2016 call).Taylor & Francis2018info:eu-repo/semantics/articleinfo:eu-repo/semantics/acceptedVersionhttps://doi.org/10.1080/15256480.2018.1429337http://hdl.handle.net/10459.1/64695reponame:Repositori Obert UdL instname:Universitat de Lleida (UdL)Inglésinfo:eu-repo/grantAgreement/MINECO//ENE2015-64117-C5-1-Rinfo:eu-repo/grantAgreement/AEI/Plan Estatal de Investigación Científica y Técnica y de Innovación 2013-2016/ECO2017-88984-Rinfo:eu-repo/grantAgreement/MINECO//TIN2015-71799-C2-2-PVersió postprint del document publicat a https://doi.org/10.1080/15256480.2018.1429337International Journal of Hospitality and Tourism Administration, 2020, vol. 21, núm. 1, p. 1-14(c) Taylor & Francis, 2018info:eu-repo/semantics/openAccessoai:repositori.udl.cat:10459.1/646952026-06-24T12:42:17Z
dc.title.none.fl_str_mv The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com
title The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com
spellingShingle The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com
Martín Fuentes, Eva
eWOM
TripAdvisor
Booking.com
Score
Reviews
UGC
title_short The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com
title_full The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com
title_fullStr The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com
title_full_unstemmed The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com
title_sort The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com
dc.creator.none.fl_str_mv Martín Fuentes, Eva
Mateu Piñol, Carles
Fernàndez Camon, César
author Martín Fuentes, Eva
author_facet Martín Fuentes, Eva
Mateu Piñol, Carles
Fernàndez Camon, César
author_role author
author2 Mateu Piñol, Carles
Fernàndez Camon, César
author2_role author
author
dc.subject.none.fl_str_mv eWOM
TripAdvisor
Booking.com
Score
Reviews
UGC
topic eWOM
TripAdvisor
Booking.com
Score
Reviews
UGC
description The aim of this research is to confirm whether there is a relationship between the number of reviews and the hotel’s score on Booking.com and TripAdvisor and whether the relationship is different depending on the geographical area. Moreover, the study endeavors to confirm whether the number of reviews influences the score on each website. With the analysis of about 13,899 hotels in 146 cities, our findings suggest that there is some lineal relationship between the amount of reviews and the score on TripAdvisor but not on Booking.com. Moreover, by regions on TripAdvisor hotels from Middle East and Africa and Asia and Pacific have a stronger relationship between reviews and score than those from Europe and America.
publishDate 2018
dc.date.none.fl_str_mv 2018
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/acceptedVersion
format article
status_str acceptedVersion
dc.identifier.none.fl_str_mv https://doi.org/10.1080/15256480.2018.1429337
http://hdl.handle.net/10459.1/64695
url https://doi.org/10.1080/15256480.2018.1429337
http://hdl.handle.net/10459.1/64695
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv info:eu-repo/grantAgreement/MINECO//ENE2015-64117-C5-1-R
info:eu-repo/grantAgreement/AEI/Plan Estatal de Investigación Científica y Técnica y de Innovación 2013-2016/ECO2017-88984-R
info:eu-repo/grantAgreement/MINECO//TIN2015-71799-C2-2-P
Versió postprint del document publicat a https://doi.org/10.1080/15256480.2018.1429337
International Journal of Hospitality and Tourism Administration, 2020, vol. 21, núm. 1, p. 1-14
dc.rights.none.fl_str_mv (c) Taylor & Francis, 2018
info:eu-repo/semantics/openAccess
rights_invalid_str_mv (c) Taylor & Francis, 2018
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Taylor & Francis
publisher.none.fl_str_mv Taylor & Francis
dc.source.none.fl_str_mv reponame:Repositori Obert UdL
instname:Universitat de Lleida (UdL)
instname_str Universitat de Lleida (UdL)
reponame_str Repositori Obert UdL
collection Repositori Obert UdL
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,812429

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