Análisis del servicio postventa de una empresa comercializadora de productos eléctricos

This thesis was developed in an Ecuadorian company based in Guayaquil its main activity is to import and distribute technological items. The warranty area deals with two kinds of situations.

Detalhes bibliográficos
Autores: Silva Ortega, Leonardo, Lopez Iglesias, Sofía
Formato: artículo
Estado:Versión publicada
Fecha de publicación:2010
País:Ecuador
Recursos:Escuela Superior Politécnica del Litoral
Repositorio:Repositorio Escuela Superior Politécnica del Litoral
Idioma:español
OAI Identifier:oai:www.dspace.espol.edu.ec:123456789/8937
Acesso em linha:http://www.dspace.espol.edu.ec/handle/123456789/8937
Access Level:acceso abierto
Palavra-chave:GARANTÍAS
DOA
RMA
POSTVENTA
SIMULACIÓN
IDEF-0
Descrição
Resumo:This thesis was developed in an Ecuadorian company based in Guayaquil its main activity is to import and distribute technological items. The warranty area deals with two kinds of situations.