Análisis del servicio postventa de una empresa comercializadora de productos eléctricos

This thesis was developed in an Ecuadorian company based in Guayaquil its main activity is to import and distribute technological items. The warranty area deals with two kinds of situations.

Detalhes bibliográficos
Autores: Silva Ortega, Leonardo, Lopez Iglesias, Sofía
Tipo de documento: artigo
Estado:Versão publicada
Data de publicação:2010
País:Ecuador
Recursos:Escuela Superior Politécnica del Litoral
Repositório:Repositorio Escuela Superior Politécnica del Litoral
Idioma:espanhol
OAI Identifier:oai:www.dspace.espol.edu.ec:123456789/8937
Acesso em linha:http://www.dspace.espol.edu.ec/handle/123456789/8937
Access Level:Acceso aberto
Palavra-chave:GARANTÍAS
DOA
RMA
POSTVENTA
SIMULACIÓN
IDEF-0
Descrição
Resumo:This thesis was developed in an Ecuadorian company based in Guayaquil its main activity is to import and distribute technological items. The warranty area deals with two kinds of situations.