de Freitas Rêgo, T., Magalhães Correia, A. M., Takashi Kato, H., & Francisco Maffezzolli, E. C. (2015). Confirmatory factor analysis of the SERVQUAL scale: A study with users of vehicles and driving license services of DETRAN/RN.
Citação norma Chicagode Freitas Rêgo, Thaiseany, Ana Maria Magalhães Correia, Heitor Takashi Kato, e Eliane Cristine Francisco Maffezzolli. Confirmatory Factor Analysis of the SERVQUAL Scale: A Study With Users of Vehicles and Driving License Services of DETRAN/RN. 2015.
Citação norma MLAde Freitas Rêgo, Thaiseany, Ana Maria Magalhães Correia, Heitor Takashi Kato, e Eliane Cristine Francisco Maffezzolli. Confirmatory Factor Analysis of the SERVQUAL Scale: A Study With Users of Vehicles and Driving License Services of DETRAN/RN. 2015.