Cita APA

Tontini, G., Silveira, A., & Pozza, D. L. (2021). Influence of failure recovery on the perception of quality, satisfaction and loyalty of banking customers.

Citación estilo Chicago

Tontini, Gérson, Amélia Silveira, y Diovani Luzia Pozza. Influence of Failure Recovery On the Perception of Quality, Satisfaction and Loyalty of Banking Customers. 2021.

Cita MLA

Tontini, Gérson, Amélia Silveira, y Diovani Luzia Pozza. Influence of Failure Recovery On the Perception of Quality, Satisfaction and Loyalty of Banking Customers. 2021.