Cita APA

Souto, C. d. M. R., & Correia-Neto, J. d. S. (2017). Quality of Services: A comparative analysis between SERVQUAL and SERVPERF.

Citación estilo Chicago

Souto, Christiane de Melo Rêgo, y Jorge da Silva Correia-Neto. Quality of Services: A Comparative Analysis between SERVQUAL and SERVPERF. 2017.

Cita MLA

Souto, Christiane de Melo Rêgo, y Jorge da Silva Correia-Neto. Quality of Services: A Comparative Analysis between SERVQUAL and SERVPERF. 2017.

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