Cita APA

Lopes, E. L., Hernandez, J. M. d. C., & Nohara, J. J. (2009). Competing scales for measuring the perceived quality: A comparison between the SERVQUAL and RSQ.

Citación estilo Chicago

Lopes, Evandro Luiz, José Mauro da Costa Hernandez, y Jouliana Jordan Nohara. Competing Scales for Measuring the Perceived Quality: A Comparison between the SERVQUAL and RSQ. 2009.

Cita MLA

Lopes, Evandro Luiz, José Mauro da Costa Hernandez, y Jouliana Jordan Nohara. Competing Scales for Measuring the Perceived Quality: A Comparison between the SERVQUAL and RSQ. 2009.